PortAventura Hotel Gold River

Great family rooms, close to the pool and a couple of minutes walk into the park.

Portaventura July 14-16 2019 1. Waited in line for 20 min for someone to tel me I needed to go to other desk. No signage that explained this 2. Front desk agent lady asked for my voucher I explained it was Expedia booking pre paid . She said no and then told her to check write manager who said it was fine . 3. Bellman who we asked for assistance to store bags said he was alone and couldn’t do it. We awaited then noticed he was gone and helping others store bags . Wasn’t very personable . 4. When we came back for bags the bellman asked if we could see our bags after taking our baggage receipt . Bad organization in placement should be able to tell where bags are by ticket . 5. Went for pool towels and was told towels are reception . Bad service , guest shouldn’t have to run around for towels. They should be at the pool area ready when needed. 6. Asked front desk Denis about shuttles to airport. He explained they just pickup. He said we could pay driver. I asked if he could exchange Canadian dollars he said yes. Then when I arrived he said they couldn’t but Bus company would take cards. When bus came they said they didn’t take cards. I ran inside and told Denis and he said sorry I could go get cash from machine which charged me a fee for withdrawal. My experience overall was very poor I would never advise to stay at this hotel simply because it not up to par on service and feels like your being taken at every opportunity.

Easy to find, reception staff and housekeeping very helpful.Breakfasts were very good.

The hotel is immaculate and very comfortable. I loved the pools and the immediate proximity to the park. The entrance to the park from our hotel allowed my husband and I to stay and rest for a few hours and let our teenagers go to the park on their own.

Room was small for a family of 4. Two double beds is a nightmare as the kids have to share a bed. Not much room for drying wet clothes. Food and drink is very expensive, Particularly water!!!

Themeing of hotel is fab, check in was VERY slow, need more staff. Staff were very friendly when eventually got to talk to them. Would recommend this hotel for anyone visiting portaventura, good value for 2 days tickets included. Buffet at evening meal and breakfast was very nice, kids loved it.

The property is fine however we was asked to pay again at reception when we already paid through Expedia (this was an embrassing situation) room is basic and close to the theme park.

100%

The theme park rides were amazing. The hotel on the other hand we would not recommend. The noise at night was out of control and the hotel was situated in an area that made it extremely hard to access. You cannot walk near the hotel and have to take a taxi just to get off the grounds - the staff were extremely rude and unhelpful with regards to this matter. The food was poor and there was only 1 option other than buffet, which was noisy and manic.

Hotel is extremely close to the park, it took us around 2mins from walking out of our room to entering the park, very convenient to pop in and out all day. Rooms are very basic no plates,cups or cutlery but you have a microwave and fridge. The cleanliness was not 4* our room was provided with clean towels everyday when our they were left on the floor and our bed was made but the bathroom and floors were not cleaned everyday. Unfortunately my family and I were bitten alot in the bed and requested the bed to be changed which they did instantly but we were still bitten later that night.