AluaSoul Ibiza - Adults Only

A lovely stay in a lovely clean hotel. Luxury emperor size bed, open plan en suite and balcony. Fab food, friendly staff and lovely pools with plenty of sunbeds. Didn't use spa,but used gym which was suitable.

I’ve given the hotel 4. Anyone rating 5 has possibly only ever visited a Travelodge for comparison. First of all - rooms! I had a superior room the advantages of which were a pool view, a proper super king bed (and not two beds pushed together) and a coffee machine. As many others have pointed out, Kirsty Allsopp has been round and knocked walls down so the bathroom is open plan. There is a glass screen on the toilet but isn’t full height so anyone you’re sharing a room with will hear everything. The shower door is also clear so you can watch your roommate wash their privates from the comfort of the bed. Soap, shampoo and shower gel fixed to the wall in those containers that you can’t pinch - like a budget hotel. There is hanging space and shelves for storage - also without a door cos open plan design - so it looks like a budget hotel. Not enough hangers (see all hotels everywhere) and if you’ve brought a floaty dress, the hanging space isn’t tall enough to let it float. Next up - look and feel The ground floor common spaces are slick and sharp design with lots of white and look cool. The sunbeds around the pool were once white but now look dirty and sad. However, a superior room means access to a private area with good quality loungers. They’re all arranged facing away from the sun so there’s a daily task of turning them 180 degrees and then a man comes along at 6pm to put them all back again. Upstairs the decor was less exciting with stained carpet in the hallways and carpet tiles just plonked down instead of cut into the corners. My room itself was clean and fresh. Had to pay 10 euro deposit - in cash! - for a card to then exchange for a pool towel which is quite retro for an adults only, 4* hotel. Food! Probably some of the best food I’ve had at a Spanish all inclusive resort. Lots of choice and plentiful and of a decent quality. Lots of choice of food meant that labelling was often incorrect and there is no allergy info - but that’s not specific to this hotel. There were two, 4 slice, domestic toasters for the English to get their morning marmalade fix which is much preferred to the standard hotel toaster where you wait until lunch for it to wind its way around. Pointless little cups at the coffee machine so I bought a mug which solved that. Wide choice of caffeinated and decaf options. Staff Some reviews have noted rude staff. I did not see any of this and all staff I encountered were lovely. Overall, it’s a decent hotel in a nice location for a relaxing week in the sun.

The hotel was great food good room ok staff great especially valentina on entertainment only complaint is one of the waiting staff in the restaurant asking for tips we was going to tip him but when he started asking for money we didn't.

Disappointed, expectations were higher than what we experienced. Hot food poor quality except breakfast. We ate out 2 nights of a 4 night stay. Odd bathroom set up with sink open plan to the room. The shower leaked into the toilet area but the cleaning standards were good. We booked a seaview room but could only see the sea if we stepped out onto the balcony, the main view was of the side street.

We were left really disappointed with our stay. The seafront location is great, as well as the pool area, but everything else was not as we expected. We upgraded to a sea view suite and wished we hadn’t. The noise from the neighbouring Charlies bar and general corridor noise and doors slamming in the early hours meant we didn’t get one good nights sleep. In the morning we were then awoken by the restaurant noise as we were directly above. The final night of our holiday we didn’t sleep at all, leaving us feeling relieved we were going home. We were initially impressed by the food, but after a few days it seemed to be the same items with a few ‘themed’ dishes. We tried to eat at the snack truck but couldn’t because between 12-3pm it was for paying guests only, which is disappointing as we had paid for all inclusive. Lunch in the restaurant was often poor, we were also told off by a staff member for sitting at a table that had been set for the evening meal which quite upset me. The area was not blocked off and other guests did the same after us so why were evening tables set during the lunch serving. The staff, excluding when we first checked in at reception, were miserable and rude, and made us feel unwelcome. Overall, we were left very disappointed and considering the price we paid we would not return.

Second time at the Alua Soul Es Canar for us and we had a great holiday, apart from the very unexpected weather. The hotel was exactly as we expected and all the facilities, staff, food, drink and entertainment were superb. Our favourite part of the hotel is the terrace that overlooks the pedestrian promenade, where you can have all meals, rather than be inside unless of course the weather is bad. The terrace overlooks the bay and is totally superb. The weather on some days prevented us using this facility. Staff are friendly, attentive and helpful. Pool and sunbathing areas are great and there are plenty of loungers to have. Food and drink choices are superb, and as we went all inclusive we had no problems, but don't expect named brands to be included. Overall we had a great holiday and enjoyed our Es Canar experience once more.

It was okay. Food was definitely the biggest disappointment and we spent most days eating out as a result of this. The location was superb. The atmosphere was great and the entertainment was above our expectations. The room was perfect and housekeeping couldn’t be faulted - our room was tidied and cleaned perfectly every day. The hotel itself feels like it could do with a bit of a refresh but we also recognise we visited during storms and excessive rain and therefore there was leaks from the ceiling which was beyond the hotels control. The spa was great, although the gym could benefit from a few more machines and the steam room wasn’t very functional. The sauna was fab. The service was mostly good. We found a general lack of instructions when arriving and did not know when breakfast, lunch or dinner was and had to ask several questions throughout the holiday regarding beds, towels, times etc. On our first day we sat on one of the Balinese beds and got told to move as we had not paid for these. We then asked for a towel and were told we needed a towel card. We then had to ask how to get a towel card and told to go to reception to pay a deposit. This could have been avoided if we were told this when we checked in. We also waited a while to check in due to them not being able to find our booking, which was not ideal at 2am in the morning.

Very average hotel. Majority of staff miserable apart from the entertainment manager who was great. Food average, Pop up to the Nags Head for some quality grub. 😋 The worst part was incorporating the toilet and shower in with the room, looks ok but very impractical 💩 When we left know one could even be bother from reception to ask if we had a nice stay!!! Definitely not returning.

First I would like to say, do not let some of these reviews put you off booking here. I am unsure if some people just haven’t fully researched where they are staying or are just really fussy? Myself and my boyfriend came here (we are in our mid 20’s) after a recommendation for the area of Ibiza. We wanted somewhere with relaxing vibes and a place to chill for a week, and that is what we got from AluaSoul. On first impressions, as we have never been before, we found the staff very welcoming and chatty. Some staff were not as knowledgeable as others but were still happy to help where they could. We didn’t find any rude staff whilst staying here. We also, arrived early after an early flight and our room wasn’t ready. We checked in our bags, went for a walk around the shops then had our lunch and we got our room about an hour before the check in which is 3pm. Which is also stated on the website. We booked all inclusive, which we had no issues with. We did eat out 3/4 nights of the week. The selection of the buffet each night I would say is very variable, fresh and good quality food. The views of the outdoor seating really is lovely. I would recommend booking a superior room. We booked the superior pool view- which gave us access to the sun loungers and infinity pool behind the main pool. We always had a good spot and the loungers were very comfy. Staff from the bar more often than not came to take our order for more drinks so we didn’t need to go to the bar, which I thought was a nice touch; not all staff did this however. Our room was lovely. Again it was our first time staying so we don’t have anything to compare it too, regarding room upgrade. As a couple, we had everything we needed, big balcony, great views. The room was cleaned every day. Actually wherever we were there were always cleaners around, we didn’t feel the hotel was dirty or unkempt. The only negative is the walls between our room and the corridors are quite thin we could hear our neighbours telly at times through the wall🤣 As an adults only hotel the entertainment was obviously tailored for adults. During our stay it was 90% couples. The entertainment team were enthusiastic but not pushy when it came to involvement which I liked. Music was played daily but not so loud you can’t hear yourself think. Evening entertainment was different each night. Overall, we have decided we will be returning next year as we had an amazing time.

We had the best stay at this hotel.we had a superior room overlooking the sea which was lovely. The room choice gave us the option of a better sun area which we used as the pool area is very congested with sunbeds very close to each other The staff we found to be very friendly and accommodating in every area from reception to bar to restaurant and housekeeping. It is accessible to most of the best attractions Ibiza has to offer. We loved our stay here and will definitely book again