Royal Palm South Beach Miami, a Tribute Portfolio Resort

I went solo and had the time of my life. The nightlife is so much fun and within walking distance of all cool spots. The Florida cookery is top notch and the bartenders are dreams come true. The views are divine in the ocean front view or the ocean view. Pedro is the BEST! See him at the Florida Cookery!

This hotel ripped me off. I asked for a reciept at time of checkout and they said it would be emailed to me. Flew home and checked my emails a few days later come to found out they charged me someone else’s bill. I’m still fighting with my credit card company to get my money back because any time I try calling the hotel back they either don’t answer or hang up on me any time I say “billing issue.” It’s rediculous and messed up.

Okay

Cleaning staff can do better

Positive: Check-in was great! Super easy and friendly staff. We were able to check in early and received our room right away. The pool area was very nice and the pool was very clean. The proximity to the beach was also a plus. Lobby area was also nice. Very walkable area with plenty of things around the hotel. Negative: Rooms were dated. Time to update some of the furniture. At first we thought the table was dirty but it was just old and scratched up. The water pressure was also lacking. We needed to go down three floors before we were able to locate a working ice machine. Lastly and most importantly, my son’s mattress had something that appeared to be blood on it. We didn’t discover until the next morning when the sheets moved and we noticed it. We eventually received a new mattress. We did have to call three times and were told they will take care of it right away. Eventually we finally received it after getting back from touring all day and discovering the room was cleaned but the mattress was still the same.

The property is a great location. The hotel looks like is under construction. The elevators didn't work. Need a lot of work the carpet , wall and ice machine

Great location!

Proximity to beach

The hotel staff were very pleasant and accommodating. The hotel also was in a very convenient area close to shops and dining places. I would stay here again.

This property is not maintained well. This is shame on Marriot brand. I heard they are starting renovation very soon. The rates of the property are too much seeing the pathetic condition of the property. I would like to request full refund for this. The bathrooms were dirty with cracks on sink. The Power outlets were full of filth and dirt.