Royal Palm South Beach Miami, a Tribute Portfolio Resort

Hotel right on the beach with wonderful staff, especially Cameron and Elizabeth at reception…but my room was disgusting and probably last room due late arrival

I was overcharged $310 for a beach chair and when I call to have someone resolved this overcharged no one answers. I definitely do not recommend this place

went for my birthday, all the staff were so friendly and helpful, even brought chardonnay to my room, always opened the front door for us, and when we left, the staff helped load our luggage into the vehicle!

Aside from the room needing some updating and small table with chairs, the royal palm didn't disappoint with it's beautiful pool and beach access!! Was able to walk everywhere with plenty of restaurants to choose from!

Totally run down, customer service terrible

This property is very old and in need of an update badly. The lobby is inviting but that’s about it. The rooms are old and run down. You can clearly see they are in need of repair and updating. The beds are horrible and kept me up. Every time I moved it would make loud noises as if I might fall through. When I alerted the front desk staff she simply stated oh I’ll have our engineer to put something underneath. I let her know it already felt like something was underneath and that was broken. A new bed is needed, The location of the hotel was great and I think this is why they are able to charge what they do because aside from that; I will not be looking to stay here again until they do some renovations.

This is my favorite resort to stay at in Miami. They are consistent and always a pleasure to see the same faces. Great people! Great service!

great stay

Unfortunately the property is not in good condition and is not well taken care of. Our room was dirty on arrival, the public areas are dirty, the elevator was broken, if you call and ask for something (towels, etc.) you would have to remind them multiple times. The bathroom by the pool was particularly gross. After our room was cleaned the deadbolt somehow got latched from within and it took 45 minutes for someone to come let us in. We sat by the pool all day and not even once did someone come over and ask if we wanted food or drinks. The hotel is in a great location and has beach access but needs a significant increase in maitenence or a full rebuild. Other than the cleanliness issues, the hotel is certainly outdated. I do want to say that when interacting with staff everyone was kind and respectful.

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