The St. Regis Shenzhen

The hotel was clean & well maintained, everything worked well

The air conditioning was off in most common facilities which made my stay uncomfortable

Tolles Frühstück, Top geschulte Mitarbeiter, tolles Ambiente, ++++++ Personal Assistant einfach Mega aufmerksam und freundlich ++++++

Great location and great butler service! Good work and thank you Hank, Alice, Kimi and Eason!

Amenities, location, stunning views

An unforgettable stay with exceptional service and breath-taking views! We had an absolutely wonderful time at this hotel. The hospitality here is top-notch; we were assigned a dedicated butler who took excellent care of us, providing delightful tea service and fresh welcome fruits. On top of that, the views from the room are spectacular, offering a stunning panoramic view of the entire city. One detail we deeply appreciated—which is quite rare in China—is that there was no wastebasket next to the toilet. When we checked with the staff, they kindly confirmed that it is perfectly fine to flush a reasonable amount of toilet paper down the toilet, which made our stay feel much more hygienic and comfortable. As Marriott Platinum members, we were also highly impressed by the generous elite benefits and perks offered to us. The overall experience was flawless, and we would absolutely love to stay here again!

Huge shoutout to the amazing team at The St. Regis Shenzhen! Crystal was incredible with pre-arrival planning, and William made check-in a breeze. Chief Butler Faust and supervisors Jack and Alice took our stay to the next level with their flawless hospitality and a fantastic champagne sabrage ceremony. True luxury service at its finest!

I highly recommend this team for The St. Regis Shenzhen Crystal from Guest Relations perfectly managed my booking and thorough pre-arrival preparations. Front Desk William offered quick, warm check-in and thoughtful arrangements. Head Butler Faust plus supervisors Jack and Alice delivered impeccable in-stay service, including an elegant champagne sabering ceremony that made my experience unforgettable. Their attentive, professional care made my stay absolutely fantastic. They fully deserve this recognition!

My family and I recently stayed at the hotel to celebrate a very personal milestone: my 600th night and achieving lifetime platinum status. We couldn’t have chosen a better place to mark the occasion. From the moment we arrived, we were made to feel completely at home. We had the pleasure of staying in the Caroline Astor Suite, and it was everything we could have hoped for — incredibly spacious, elegantly appointed, and that bed. As anyone who travels often knows, a good bed makes all the difference, and this one was exceptional. My wife, who has scoliosis and is very particular about mattresses, found it wonderfully comfortable, which truly set the tone for a relaxing stay. Waking up to the magnificent view from the room was just the icing on the cake. What truly elevated our experience, however, were the people. A very special thank you to Chief Butler Faust, who took such genuine care of us throughout our visit. He attended to our every need with warmth and grace, and went out of his way to make our five-year-old daughter feel just as special — surprising her with activity books and a teddy bear. That little teddy has since become her constant companion, wherever we go. We were originally booked for just one night, but our daughter loved it so much that we ended up extending for an extra evening. That decision was made easy thanks to the seamless assistance we received from Kiki at the Front Office, and Joe and Jason from the Concierge team, who were with us from start to finish with kindness and professionalism. This was more than just a hotel stay — it was a beautiful memory for our family, made even brighter by Faust and his incredible team. We left with full hearts and are already looking forward to our next visit.

Booked a room to celebrate my husband’s birthday. Had a very pleasant experience at this hotel. We received very personal and detail-minded experience from room decoration to service of cold drinks once we enter the room on a such a hot day. We are exceptionally delighted to be served by Mr Jack Xiong as our personal butler who strives for excellency. Would recommend this hotel to everyone who wishes to have a pleasant vacation. :)

It was our anniversary, and I also brought my mum to celebrate Mother’s Day since I had just returned from London. Although the hotel was built many decades ago, FAUST somehow enhanced our experience. We felt it was truly beyond our expectations and surprisingly personal — a quality that many 5-star hotels lack. We will remember this trip not only for our celebration, but also because FAUST played a big part in turning what would have been a 3.5-star experience into a memorable 5-star one.