The St. Regis Shenzhen

really nice view. Lobby for checkin is excellent. Very comfortable living experience. Thanks for survive of agent / room servicer Alice and Black.

When you book you have high expectations for staying at St. Regis… this property let me down from the moment we checked in! I was thrilled to be given an upgrade, as the highest tier with Bonvoy and staying 6 months a year for 18 years this never gets old! I love getting upgraded!! One problem is I have new hip and the upgrade given was a suite with the bedroom upstairs. No one offers to carry my suitcase up the stairs, which might explain the notches on the stairs as I assume others dragged the suitcase up these stairs. So I asked to be moved because of my ability to not to do stairs with my hip. They offered to give me an another suite but wanted an additional $200 USD, so the one level suite that they transferred me too smelled very very strong of smoke. The staff member refused to admit it smelled but said she would see if they could find another room. The next suite was even stronger smelling of smoke, as was the next one too. Finally the 4th suite was ok and did not smell of smoke. The staff member refused to admit any of the rooms smelled but said it might be mild issues, but it certainly smelled like the rooms had been smoked in for a significant period of time! Again all suites. If the smell of smoke bothers you then this might not be the ideal place to stay! If you are Ambassador Elite with Bonvoy they are not going to upgrade you to a single floor suite without asking for a fee! While I love the St. Regis brand and love staying with them, I won’t be back here and I have a very difficult time recommending this property simply for the rooms I was shown smelled of smoke.

Great experience, start to finish

I really appreciated the service here at Saint Regis. Our butler, Eddie did a fantastic job as well as everybody on the staff at check-in. The robot brought water to our room. That was really cool. We really enjoyed the spa. They did a great massage for my wife and myself. I highly recommend coming to this location. It’s a beautiful hotel.

We had an incredible stay. And all the staff were fantastic including jimmy who gave us a room upgrade, and the chief butler whose name eludes me. Special stand out for us has to be Alice chen from the butler team who went above and beyond for us through our stay. Breakfast spread was incredible along with the st Regis champagne experience that alice arranged for us.