Hotel Cosmos Cali

I have been coming to this hotel for the last 10 years. But this year it seems nobody care about the custoner, air conditioner is not working, internet very poor connection, to get hot water need to wait for 20 min, 2 towels, tv not set up...etc, etc. This is my last time at this place, next time rather to pay more and get what i deserve as a loyal client. I do npt like to review places but sometime it to be review to get the owner attention

The hotel is ok. Rooms seem to be newly renovated but the building in general feels old. Good value for money.

The bed was unconfortable hard, no iron

Los alrededores no son muy seguros y el hotel no está en las condiciones que muestra en sus fotos

Staff no friendly

First time staying at this hotel, was given a key to room XXX walked in. There was a man there went downstairs was given another key to XXX walked in. There was a man leaving the bathroom as I walked in. Finally I got into the room. The cable did not work. Had to call. Try to take a shower. No hot water was told it was fixed. Try to take a shower again still no hot water. The front desk went downstairs. Informed me that it had been fixed, but in actuality, it is a problem for the hotel it was it some thing that’s been broken for a while that they have not fixed so they were lying to me at the front desk. I will never ever stay again in cosmos, I plan on making a request for partial repayment for the quality of the stay that I had

I come to cosmos every year because it is a good hotel, but maintenance is the most important thing for a guest. This time we found that AC did not work during my stay..

Okay "

Never again

Staff well intended clean and helpful