Cape Rey Carlsbad Beach, a Hilton Resort & Spa

Wonderful location and property. Great customer service and hospitality. We would definitely recommend to family and friends.

Deba at the front desk was seriously the best! She was super friendly, helpful, and made check-in so easy. You can tell she really cares about guests and goes out of her way to make sure everything’s perfect. She had the nicest attitude and made us feel so welcome from the start.

The service was excellent. Tyler at the bar and Justin at the Chandler restraint were excellent. The hotel cleaning was good but could have certainly been better.

Beautiful hotel close to the beach and good amenities. Would love to come back

The ONLY “negative” thing is that the hot tub is too small :) When we were there, it was cloudy out so a lot of people wanted to be in it, and it was awkwardly crowded. Other than that, the food in the restaurant was amazing and the wait staff was great. Our room was nice and clean. Loved that they provided beach towels and chairs. Lastly, you can’t beat the location! The beach is a super quick walk across the street, it’s a beautiful area to go on morning strolls, and there are a ton of restaurants a few minutes away. Would definitely go again!

Location is wonderful. Customer service is great and the valet parking team always has your car ready by the time you get downstairs. The gym is open 24 hours a day and has new equipment including a Peloton bike! Huge pool, jacuzzi, spa and a restaurant on the premises. You can also use one of the bicycles that are available. They thought of everything!

Parking at this 'resort' is ridiculous. Hardly any handicap parking. Walking from the parking lot through the hotel to find the lobby was horrible. At check in, she point to a direction and said your room is that way. Need better clarification on a $38 nightly resort fee. The room took forever to cool down. Not enough seating at the pool VS the amount of people.

Nice hotel and beautiful surroundings. Bed was super comfortable and room was dark. First off thing was the front desk not answering. Super weird for it to just ring and ring after multiple attempts. Then same thing happened when calling for room service the next day. No answer, called front desk, called again over a span of 20 minutes to be told room service didn’t start again until 5pm-we were calling for lunch. We then had to call the front desk in the middle of the night for noise next door. Loud music and screaming singing. After getting very little sleep we then found that coffee cups had not been restocked in the room. No bed side charging plugs for convenience and the plugs in the lamps did not work. It’s just the little things that add up to a not so great experience. We don’t often stay at Hilton so maybe these things aren’t important but didn’t add to our list for not wanting to return.

Good

A beautiful resort and great friendly staff. Can’t wait to go back when we have more time.