Holiday Inn & Suites San Antonio Northwest by IHG

Facility located was good. Facility was clean. Fast service. Breakfast was not included.

Breakfast was not included.

No free breakfast!!!!!!

no lo probamos

el clima muy mal, nos cambiaron 2 veces de cuarto porque no trabajaban bien el AC

I did eat breakfast. Location and easy access to interstate

The fact that my room was never cleaned during my stay. I had to clean towels and washcloths myself in the evenings of Sat & Sun. The trash was never emptied, etc

The staff

That the TV was not programmed and the maintance person was not able to fix. He did however offer us a different room

It was quite

The check-in process was not as smooth as what it should have been.And I feel like misinformation was given , and I feel like staff could be more friendly and not so standoffish.

This hotel was extremely disappointing. When I first checked into the room. I did notice the mold around the bathtub, which is pretty gross, but I’ve seen that before. It wasn’t until after I had unpacked a little bit that I noticed the stains on the furniture in the room. So I just figured I wouldn’t use any of the furniture Later in the evening, I noticed The black mold in the air vents that it stained the ceiling the next morning I noticed the black mold around the top of the walls in the bathroom. On the second day, they’re actually were chunks of dusty mold that had blown out and gotten onto the furniture under the vent. There was really not hot water the entire time I stayed, it was lukewarm at best. I travel a lot for work and I’ve seen some bad holiday inns, this one’s in the top three of the worst for sure. I’ll be finding another location next time