Big Splash Adventure Indoor Water Park & Resort

So the day before our stay I recived a text saying that since I booked through a third party I would not have access to the waterpark. No big deal... then I get there and find out it would be 25$ per person. 190 dollars for a medicore hotel room basiclly, if I would have know this before hand I would have found something different.

I could not stay both days. I woke up with bites on my arms and legs itching me. I was enjoying the water park awith several water slides and a lazy river. Liked the small town.

The pillow were bloody, blood on mattress and gross rooms. Pool was fun but high chlorine. Arcade was fun though. The food was good compared to hotel.

I wouldn’t have to work again. So dirty. Trash everywhere. Used bandaids, food wrappers and food, just filthy. We went to concessions and ordered nachos and a pretzel. After 20 mins they start calling numbers 20 orders after us. No food. Talk to someone they write down our order. Another 25 mins goes by and we finally get our food. Ridiculous. Management in this place doesn’t care and that’s obvious. So glad I only got a day pass bc I can only imagine how gross the rooms are.

Room was dirty.. and pool was freezing they had all the windows open and my 3 year old face and lip started turning blue so had to take him back to the room

Thanks but we won’t be staying there again.

If being cat-fished was a place, this would have been the "Automotive Marketing Distribution Executive" that was actually a used car salesman. I must give kudos to the company that made made the website and the professional photographer they hired. They did a phenomenal job. The staff there was nice and understanding when I asked for a refund, so I want to apologize if I was rude at the time. The waterpark was crowded and chaotic. I saw only 3 uniformed lifeguards in the waterpark that was packed with easily +500 people. I don't want to seem like this review is poor solely because of the staff, because the park goers were 80% made up of groups that you would see at an Insane Clown Posse /Travis Scott concert. I could not count the amount of times I had little goblins that smelled like wet pot smoke hop in line in front of my children. A kid's slide was down for 10 minutes because some kid who was way too big for water wings would not remove himself from the slide, so my wife had to go look for a life guard to get involved. I have had better experiences at public pools. Extremely poorly behaved adults would curse and talk about degenerate things to the point I just got out of line to go somewhere else only to have the same thing happen. It was like being at a trailer-park bar. So once 4:00pm rolled around I waited for a bit to check in since everyone else was checking in at the same time. Very kind and attentive staff did their best to get the line moving. I was already in a sour mood, so I had the family wait in the car as I checked in so they wouldn't have to wait in line with me. I got checked in without a hitch and went to go check the room before bringing the family in. I got the Captains Cabin with the shots package for a single night for $351, so I was expecting to get a nice, clean, well lit, and large room. After the time that we had at the park, we just wanted something to redeem the place, especially spending that much for a single night. I was mistaken. The moment I opened the door, the smell of mildew was overpowering. I took 2 steps in to find a light switch and stepped on part of a wrapper to some junk-food. After hitting the light switch, one of the lamps by the bed comes on, the other was a dead ballast after trying to turn it on. Then I noticed a red/brown stain that looked like an oxidized blood stain on the bunk beds where my kids would be sleeping, Then I notice that the there were crumbs, of what I was hoping of a brownie, all over the floor. Then I noticed how small the room was. Absolutely unacceptable. At that point I was livid to the point that I asked for a refund. Never in my life have I been made mad to the point I was willing to confront someone to ask for my money back. The only reason I'm giving them a 2 out of 5 is because I feel sorry for the type people that staff have to deal with on a daily basis and that they were understanding why I wanted my money back. If you are experiencing a higher standard, I do not recommend going here. Sorry for the poor review guys, but between the people there and our room, our experience there was absolutely abhorrent.

Room said it sleeps 5. There were two double beds. See photo for response. It was a glassed in green house. It was probably at least 102 in there with no fans on.. We had to wait till almost 5:30 before getting checked in. The trash that was overflowing at night was still overflowing. For the price I was very disappointed. (Our grandson is 10, and it was us he chose to sleep between)

We had an awesome time with our family! Staff and facilities were absolutely great! The only thing I did not like were the arm bands as door keys. We had so much trouble getting them to work and the replacement free was crazy expensive when my daughter lost her band on a slide. Otherwise, we loved our time and stay!

Bed has several blood spots on the sheets, pillows, and mattress. There also appeared to be urine stains on the mattress as well. When we complained front desk offered us a full refund, later found out they only refunded half of the cost. Would never recommend staying here