Big Splash Adventure Indoor Water Park & Resort

I thought it was weird that we weren’t treated the same because we used Expedia and not then. I asked for extra blankets several times and they told me traditional room service wasn’t offered to me.

Not being able to check into the room until 4 was not good. Didn’t care for no room key, had to be a wrist band.

Family friendly. Hotel staff was excellent & helped to make sure ask details were taken care of before arrival so check in went smoothly. Wonderful amenities within the hotel.

The pillows feel like rags stuffed into pillowcase. The staff’s appearances are less than desirable, and the hotel controls the temperature of your room. You can set it however you want, your room will get as cool as they allow. The beds don’t have sheets, they have a cover sheet that doesn’t hug the bed, so you’ll be touching bare mattress pad protector. Did I mention the pillows? I’m sweating in my sleep all the while trying to move the sock inside this pillow case so my head props up enough to get some amount of comfort.

Big Splash was very nice. The rooms were clean the staff was friendly and knowledgeable. We had a great weekend and will do this again. there are plenty of places to visit. Bowling ally and fun center over in Paoli about 10 miles away. Just down the road at frenchlick, Just off the Brick pizza place has very good pizza. Also shotz fun center is at the bottom of the hill at enterance of big splash kids played lazer tag there and there is golf a maze and arcade games.

N

Took the grandkids. We've been there probably twice before. However, now I'm not going back again. Parking is a disaster especially for handicapped. Check-in is problematic but is too easily fixed IF somebody gave a crap! Treat your guest with smooth and expedient processing. We waited in line at around noon, and it took around 25-30 minutes. Only two attendants servicing about 12 or so in line. Here's the rub... Although the room was ready (Yay!), we were instructed to all return at 4 pm to have wristbands activated. What a cluster. Wait in line a second time with everyone else they told!!!! We get to the room and two of our wristbands didn't work in the door. A houseworker told us to go the front desk. I said send up a manager, I was not waiting in line AGAIN. Ended up being a non-issue. I arrived at the room which was already opened slightly. The door has to be actually LOCKED for the wristband to work. The room was big and wonderful, to be honest. Two bunks and two queens, a microwave, small fridge and a coffee maker. Problem: Some parents allow their kids to run wild both in the room unsupervised and in the hallway. Uncomfortably noisy. I was in our room listening to these kids racing each other down the entire length of the hall, screaming. Thier parents were all sitting at the other end of the hallway eating pizza and drinking beer. Sweet, huh? I called the office, and they said nothing could be done until the water park closed at 9pm. I figured as much. The walls and the ceilings are paper thin. You'd better like chaos. Things quieted down later, and we got a good night's sleep. The 2-elevator situation is a total dumpster fire. There's maybe room four people in each one. Slow as the second coming..... The whole place needs updating for sure. The water park missing some much-needed places to SIT! The chorine is so pungent my eyes burnt with-in the first 15 min. Although there were signs to this effect. After we got there, not before. It looked as though all kids were having a blast, so good enough. The dinner buffet was a bit pricey, but I really enjoyed the food. Ribs, chicken fingers and cheesy mac were all fantastic. There was plenty more too. Breakfast was a different story, long line. No signs on where to go or what to do. Very cramped for such heavy people traffic. They should develop two equal serving lines which appeared to be very possible, with planning of course. Food very basic and under-par. White gravy was tasteless and thin, no substance like, uh sausage. Biscuits were burnt on the bottoms. Scrambled eggs were not appealing. They had a good variety of fruit and cereals for the kids. BTW-This place is NOT walkable unless you can do a very steep long walk up a hill.

The property was clean inside and out. Friendly staff and good food.

Worst indoor water park we’ve been too. We chose not to stay at the resort due to reviews about it not being clean & being outdated but the reviews were mixed about the water park. We chose to stay at another hotel and just do day passes. What a mistake. The place overall is run down & needs major remodeling! The kids play structure was rusted, had peeling paint, broken off toy steering wheels. The bottoms of the pools had some really rough spots. Multiple kids were scraping their feet and legs on the bottom of the pools. My son sliced his toe open in the lazy river, we went to the first aid room to get a band aid where the lifeguard just looked at us crazy when I asked for one, gave me the smallest bandaid possible and said “the bandaids aren’t waterproof so this is pointless” well what else was I supposed to do, let my son bleed all over the floor??? Horrible horrible experience! We ended up having to leaving a couple hours into our day pass so to my son being injured in the pool! I wish I could get my money back!

Pleased overall