Big Splash Adventure Indoor Water Park & Resort

It is a nice family hotel

Everything fine except TV channels suck

This resort has bee bugs. I even have a video of the entire room with the bed bug running. We arrive at 9pm Friday and left at 1am Saturday. The bed bug was right by my son head as he was sleeping when I spotted it. They works even managers were nasty towards me. They didn’t care that they had bed bugs. They made me feel in the wrong. One worker even asked for me to go get the bed bug ! Like wow. This is sad. If a customer is telling you something acknowledge them and just try helping or fixing the problem. I’m convinced they are fully aware of having bed bugs prior to this incident. They are just turning a blind eye

When we entered our room, the mattress cover had what looked like blood on it. We called the staff and were quickly moved to a new room, which we appreciated. When we entered the new room, the bedding on the bunks looked wrinkled like someone had laid on them. The sheets on the king bed looked worn out/thread bare; there were hairS on the pillows before any of us had laid on the bed. We discussed leaving but were tired and with a mixture of little kids and elders with dementia in our group it was too much stress to try to move at night. We went to the dollar store and bought our own pillows and had brought our own blankets. The drywall around the windows was warped from water damage, and as it rained the next morning water was leaking in. We had originally planned to eat in the hotel's restaurants, but feeling grossed out in our rooms we decided we didn't trust the hotels' management judgment when it came to food. This was our family's only getaway this summer, so we were very disappointed with not feeling comfortable and enjoying our room, especially for the price we paid. We did use the water park - which was clean and in good enough shape. We got snacks in the arcade, which did not taste good and others around at nearby tables were saying the pizza was good but everything else tasted bad. This place has potential, and it wouldn't take a whole lot of effort and attention to improve these issues. It did not meet our expectations for what we paid. For over $400/night...we should have rented a Best Western and just paid for water park entry fees.

We went with our grandchildren for a last bit of fun before school starts. We had a blast! Our room was spacious and clean. Things could use a little updating, but it was still great. The beds and pillows were very comfy. I was expecting them to be bad because of some reviews, but no- they were very comfy. The water park was wonderful too. The deepest was around 4ft. This is not a singles' hangout or party place. It is for families and children. The only thing that was lacking was the breakfast food and snack stand food. Anyway, I would definitely go back and definitely advise others to go. Loved it!

Trailer park water park. Poor service. Water slide that does not have enough water to get you to bottom without getting stuck. I would suggest going down to Santa Claus. Slowest elevators I took stairs most of the time the 5 floors. Arcade had half the games. Out of order. Oh. And the complimentary breakfast was so poor. A box cereal and biscuit gravy in a foam container.

We took our grandson to Big Splash for a mini vacation. We drove about 2 1/2 hours, so the distance wasn’t bad. This was the first time our youngest grandchild had visited this water park. He was just a couple days away from his 9th birthday. With that said he loves swimming and water activities. We went down two of the largest slides multiple times. He loves the thrill of sliding through the tunnels. He also enjoyed the lazy river, playing water basketball, jumping the lily pads. We ate at the main restaurant for diner and the food was good, the staff was pleasant. We all enjoyed a great two days. The room was clean and comfortable. This was my husband and mine third visit. I highly recommend spending a couple days here.

Place is good for toddlers to young kids. Lots of activities.

Simply put, not a resort! Worth traveling to Great Wolf Lodge instead, definitely more worth the money and even though they say Lodge, closer to a resort than Big Splash. Big Splash still using the COVID scare as an excuse for poor quality and services yet running at full capacity. SMH!!!!! Picture of breakfast, not even sad, I am so mad at this entire experience. Hope this saves others from making the same mistake, unless you are like me and will always find out for myself. Let me tell you, the bad reviews for this place are spot on.

Overall the kids loved playing at the indoor water park. The water park was very crowded, which made it hard for our little ones to walk around at times. The water park is also starting to show its age, could use some updating and fresh paint. But overall a good variety of activities for all ages. The rooms were average, but did include a fridge and microwave which was convenient with little ones. The breakfast options left a lot to be desired. Cereal, granola bars, yogurt and fruit were the primary options. There was one “hot” option which was a prepackaged biscuit in a cup with gravy. Local restaurants were fantastic, 33 Brick Street was our favorite! And the Wilstem Safari Park was definitely a highlight of the weekend!