Sofitel Agadir Thalassa Sea & Spa

We travelled as a Family of 3 for the Easter Weekend and just had the best time. The hotel is beautiful, the grounds are tropical and there are so many spaces you can chill from Sun beds to lounge chairs and sunken sofas it’s perfect. The beach location and heated pool is amazing for this time of year and such a bonus for the kids, they can play and not turn blue! We arrived around 11 and check in was quite lengthy but we headed to the restaurant and I was pleasantly surprised when a member of the reception team came and found us to let us know our room was ready early. This level of attention to detail is what you expect from 5 star and the reception team are really trying to uphold this. They also flexed our half board one day for lunch as we were eating out in the evening which was testament to the reception team. The room was spacious, clean and perfect for what we needed. The Nuxe bath products added that hint of luxury! We were half board which for a 5 Day break was perfect. It includes the buffet and the 2 Al Carte restaurants. The Spanish restaurant is exceptional! The food is such a high standard and lovely atmosphere. High praise for the kitchen team! The service overall in the restaurants is very slow and does let the hotel down. Expect 45 Mins to even order food. We did find if you give a healthy tip on the first couple of days your service overall is significantly better. So for the sake of £20 this was well worth doing! The facilities overall are awesome. The gym and spa are top quality and well worth a visit. Overall highly recommend!

If you expect any level of service at a 5 star resort then do not stay here, as the service is slower than a tortoise! 2 hours to check in and rooms not ready until after 6pm

Lovely location, we had a very enjoyable holiday here for 11 days.( fully recharged on return) Service was excellent and staff were very friendly and helpful. Hugh variety of food and drink in 3 different restaurants. Plenty to see nearby and taxi drivers excellent if you wish to adventure further into Morocco.

We had a superb stay here - reading the recent reviews I was expecting a couple of niggles here or there but I was pleasantly surprised that we’ve had a faultless holiday. We didn’t get our room till 3pm but we went for lunch while we waited. All the staff are very attentive - a special mention to Imad, who kept our room spotless and well stocked. Ismail (gym), Hamza and countless others that I can’t remember all their names. There is a heated pool and a well equipped gym. The spa is lovely, priced as you would expect a 5* to be. There are plenty of sun beds so no crazy rush in the morning to wake up to find a spot. We tried all the restaurants in the hotel and ventured to others in Agadir too. Most are a short (and cheap) taxi ride away. The marina is an hours walk away which has a few restaurants too. I wouldn’t hesitate coming here again.

The hotel has good potential and some very nice features, but the overall experience is affected by slow service and inconsistent operations. The outdoor areas are beautiful, with well-maintained vegetation and pleasant spaces. The heated swimming pool is great for families and the staff are generally polite and pleasant. However, service throughout the hotel is extremely slow. Whether ordering lunch at the pool or dining in the restaurants, everything takes a long time — even drinks can take around 30 minutes to arrive. On one occasion we arrived at the pool around noon and were told there were no beach towels available. It is also worth noting that our stay was outside peak season, which makes the lack of speed and organization concerning for busier periods. There is little consistency between the restaurants: they serve mostly the same dishes for lunch, yet portion sizes and prices vary for identical items. Prices overall also feel excessive (65 MAD for a bottle of water and around 200 MAD for a club sandwich). Housekeeping was another issue. Our room was for three people, yet it was consistently prepared with only two towels and glasses despite mentioning it several times. Cleaning also often happened late in the afternoon (around 4–5 pm) even though we left the room at 9 am each day. Overall, the hotel has a beautiful setting and good facilities, but service and operational consistency need significant improvement to match the expectations of a hotel in this category. We shared some of these points during our stay and hope management will address them.

Just returned from a fabulous weeks stay at this Hotel!! The whole experience was amazing.. room lovely and all other areas!! The service we received was second to none with a special mention to Badr in La Market who looked after us impeccably for the whole duration of our stay.. Also a special mention to Yousef around the pool who once again looked after us. Both made us feel really welcome. Would definitely return to this Hotel

Staff made this trip wonderful. Around the pool Karim, Habib and Mustaffa made sure the experience was not just service but also enjoyment. Would return.

Very friendly staff , attentive and polite and service speed was excellent. Check in was quick , less than 10 minutes followed by a tour of the resort. Spanish restaurant has excellent evening entertainment, La Plage beach restaurant and a wide range of food and drinks , and the pizzas are huge !!!! Great range of international and local dishes at the buffet breakfast, all cooked fresh to order. Hotel grounds very clean , room immaculate. I’m not sure if the negative reviews are genuine as this resort is a perfect 5/5

Absolutely awful Room walls are as thin as biscuits Hotel staff don’t listen to anything you say The noise every night is horrific it feels like your in a nightclub The value for money is non existent They let people do whatever they want around the place and it has an awfully seedy approach to it Would go as far as saying it’s the worst money I’ve ever spent Please don’t make the same mistake as we did

The hotel and rooms look great, and are clean and modern. The pool area and Spanish restaurant/bar are also very well-designed and both great to spend time at. The food is terrific everywhere. You know there’s a but coming. I had two issues with reservation/check-in - unresolved - and they didn’t really care. Details a bit laborious to go into. In the end, I just gave in. The service: I have to start by saying that the staff are friendly, warm, smiling and well-meaning. But service is really way below what such an expensive hotel should have - especially a Sofitel. At least half the time - not exaggerating - I asked for something, I had to ask at least twice. Most requests seem to need to go through 3 people. Often I would have to get up and get the drink, menu etc myself. It was quite tiring - not knowing if it would come, should I ask again, should I let it go etc? Once or twice ok, but consistently? Room service: I tried twice. Both times the lines were always busy. First time I just gave up and didn’t order anything. Second time I went down to reception myself - there was only one person at reception who was dealing with someone checking in. Eventually someone saw me looking a bit lost and called room service for me. I shouldn’t have to go physically to reception - it defeats the point. Then I was left wondering if the food would come or not - I am pleased to say it did come. But I do need to repeat that staff were warm and friendly. This did negatively color the whole visit as it just added an additional layer of stress that wasn’t really needed especially when you consider the price.