Marriott's Kauai Lagoons

Every time I stay here, I always get top notch service. The staff were very attentive and prompt especially during the time when we were on the tsunami watch. They were updating everyone on the current situation and disaster plan. We were fortunate enough that the property stayed on the green zone meaning we were safe.

Amazing time! My family traveled with 6 adults and 5 children 3 and under. Resorts like this make us proud to be MVC owners. The team that Jared, Candee and others have drafted are a great example of how happy respected players out perform expectations. Britney's front desk team is a prime example. Bryan, Daphane, Noelani, Crystal are just a few of the knowledgeable and always ready to help with a smile. Alyssa was absolutely wonderful doing crafts with the adults and children. The security team was cordial but protective of the grounds that the landscaping group take great pride in. Cannot say enough about the housekeeping crew. For future visitors- One issue we had was this is a cashless resort. We ran out of tip money and will not let that happen again. We look forward to another great visit next year! Aloha

Nice location, decent rooms, well equipped kitchen. Lack of flexibility (with check in/ check out) give its a Marriott vacations property, no room service, dining facilities

If you want some quiet, secluded time, in a THREE bedroom timeshare, this is the place to be. Off the beaten path with great views. Grounds are extremely well kept. Although some rooms are island views and other are ocean views, ALL rooms can see the ocean and the bay. Been here multiple times and love the location. This is not a full service facility, no room service, restaurant, or other amenities. They do have an activities center, pretty decent workout facility, a pool (that although small, never seems crowded), and a 24 hour mini mart for sundries, food, and drink items. The engineering team and front desk staff are second to none and will address any issues that you may have. Only reason for a rating of four instead of five is that the closest shopping, beach, restaurants are a mile away.

We went with a family as a part of our Marriott Vacation Club. From beginning to the end the stay was very enjoyable. Our rooms were well equipped. Staff was very attentive, friendly, always willing to go an extra mile to keep us as comfortable as possible. They also had a nice variety of activities.

Absolutely stunning! The view we had was incredible! Everything was green lush! Very clean property! The pool was perfect for little ones, check in was a breeze!

We loved everything about this property!

Amazing and friendly staff!

Beautiful place. Staff were extra nice and professional. Rooms excellent. Just wished there was a restaurant or cafe shop.

Room was nice. Staff at front desk should have been. One older lady in particular very condescending to my daughter. Other than that not a bad stay considering it's right by the airport and jets are very noisy!

Booked this hotel on the Bonvoy app when we were stuck at the airport. Big mistake. I figured out in the middle of the night that there was no air conditioning. I assumed that it stopped working during the night and called the front desk just to let them know. The manager informed me that he knew there was no air-conditioning when I checked in and he "forgot" to tell me. It was very clear to me that he was lying and that I'd been scammed into paying $700 for a hotel room that had no air conditioning. He offered a 10% discount on my bill. I called Marriott corporate expecting they would be pretty concerned at the dishonesty but they said "Marriott Vacations Worldwide and Marriott International are separate entities" and they forwarded my complaint back to the property. I know the vacation club/timeshare business can be shady but for Marriott International? The property is also pretty rundown by the way.