Newcastle Jesmond Hotel

Change of owner not communicated prior to stay, nor how to check in. I had to phone several numbers to find this out.Room very small, we never saw any other guests (were we tho only ones). Coffee and tea provided but no milk and no refresh of supplies during our stay. No housekeeping. Tiny room, basic bathroom. On the plus side when I did get through to the number full details on check in were provided and the 2 staff members who were there that day were helpful.

I was very pleased with this hotel. Easy to find & a short walk from West Jesmond metro in a fantastic part of Newcastle. Had everything I needed and more than I expected. The fan on an unusually hot day was perfect along with iron and ironing board. Pleasant room, clean and tidy and I liked how I didn't need to worry about carrying keys or gaining access out of hours as it's entirely key pad access to the hotel and rooms. I'll certainly return.

Along a road with many hotels, the Jesmond is far enough away from the noisy ones to get a good night’s sleep…. Pretty basic - no breakfast - and the rooms not large, but had everything I needed, was clean, and good value for money… would stay again..

I was really nervous about staying here based on the reviews - in which I didn't notice until after I booked - I will be honest I had a couple of sleepless nights being unable to cancel and rebook. We stayed in a room for three, the small triple room. Before arrival, I received an email with the codes to the front and back door and our room code. It is a self service hotel with no staff. It was really odd walking to our room as there was literally no one else there and tables set out in the restaurant from previous owners as if they had vanished. The room door double locked which was perfect to settle my nerves while in the room. The room was clean and tidy - perfect for one night stop. I received the £50 deposit back within 24 hours of leaving. For my one night stay with friends it was perfect, close to where we needed to be and felt as safe as it could be with locks and plenty of cctv. It's more like staying in a flat/air BnB than a hotel in which for price, cleanliness and location is very good.

Booked and paid for breakfast. No food available all closed down looks like a derelict building. No staff. Keyless entry good. But oh my god how many texts and duplicate emails from the owners about getting in. Checking out and give us a review. No staying again.

Nothing wrong with the room however i had to pay an additional mandatory charge of £12.50 for an non refundable damage waver prior to check in which I was not made aware of prior to booking. Most hotels I have been too put a charge agaist your card which is refunded on check out but not this hotel. This additional charge needs to be reflected in the price when booking

We booked this hotel for gnr, the location is brilliant, buses run past front of hotel, 5 min walk to metro, plenty of shops and bars close by ,city centre close by, 15 min walk. limited parking on site if available.the coded entries are good, never saw a staff member, all pleasantly decorated throughout, our room was on 4th floor, nice and cosy, well equiped with iron and board, hairdryer, tv. Kettle with tea and coffee.Even complimentary toiletries. Bathroom was a wet room, plug hole was full of clumps of hair and toilet seat lid was broken at hinges. And the tv got no reception.

Awful, firstly i couldn't get into my room and there is no reception you are sent codes to enter, it didn't work, it took over an hour before someone responded to my messages and answered the phone. It was then dealt with promptly and i was moved to another room. In my room there was a dirty towel hanging in the bathroom, the toilet couldn't fill it was running all night, very annoying and then my kettle didnt work.

Do not stay here and if you have a confirmation then cancel it’s changed hands and is now a very dodgy and scary place with no staff on premises. Avoid! We met 2 young women outside who had bookings and were left without anywhere to stay! Just wrong

It served its purpose but I wouldn't stay again. On site parking was a bonus. Bed not very comfortable and creaked! Sheets too small for the bed. 2 lights bulbs out. No teaspoons to make tea. No glass in the bathroom. Little things but inconvenient. Expensive for bed and no breakfast. Still waiting for refund of deposit!