Hotel Isla del Encanto

Family of four (two adults, two kids- 8 and 11) from California stayed four days. Really nice location, nice pools, felt very safe. Nice rooms. Beautiful grounds. However, the all-inclusive at Hotel Encanto appeared to our family to mean "all- mediocre." There is no drinking water onsite from the faucets or from water filtration systems. The resort provides one, ten oz. bottle of water at breakfast, one at lunch and one at dinner. Period. Beyond those thirty ounces of drinking water per person, per day, you have to buy. For a 500 mL bottle (about 17 ounces) they charge about two dollars. For a family of four, this significantly added up over the course of our stay. It was also just kinda of philosophically insulting for a "four star resort." Good side: great bartenders. Super knowledgeable, great drinks. These folks know how to make exceptional cocktails. Disappointment: the food. Very limited options, and guess what? No other options. There is no where else to go anywhere geographically, to eat a different meal. If food is not a big deal to you, then this should not dissuade you. Skip the snorkeling tour (really), and make sure you don't want to cut your trip short. By day three we asked to leave the island- no refunds and a private boat costs $400. We stayed our final day. For the prices they are charging, I would advise folks to head to Mexico or Costa Rica for much better options at the same price point.

Beautiful property with large staff - ready to assist with any questions or needs - at anytime. Clean rooms and property is frequently cleaned up. Resort offers activities for kids and adults. Pool and beach is family friendly. Food is good - although menu is small.

Súper great places for relaxing, all the staff and service is excellent.

Hotel is wonderful, staff and services remarkable. Food and location exceptional

Beautiful!

Beautiful beach in a quite relaxing isle spot. Loved the costumer service and the sound of the birds every morning☺️☺️ food was great as well!!

Overall great

It was a lovely stay. Very relaxing with enough entertainment from the sea and the several pools. Also the in the pool bar was a nice touch and Andres made fantastic pisco sours! One unfortunate aspect was the arrival. Seeing that we came with another family from Cali, we arrived by plane at 1200. Surprisingly the resort did not offer any transport and the call center were no real help. Maria Garcia, Jose and Diana were not helpful in helping us solve the problem. Instead they wanted to over charge us for a private bus ride or we had to figure it out by ourselves. One even had the audacity of saying that we should walk! Considering the price of the resort, one would expect better transportational services all day round and certainly more professional staff at the call center. Perhaps them participating a week as staff at the resort to better understand the professional standards would benefit them. The staff at the resort were extremely professional, helpful and always accommodating. This surely gave us a relaxing and luxurious stay.

Quaint property and very well kept and clean

wonderful beach get away