London Heathrow Guesthouse

Simply put, this is the worst hotel at which I've stayed in my life. The managers engage in fraud and abuse of guests to line their pockets and fail to provide anything approaching customer service. I do not take these words lightly, and if you don't believe me, simply read the other 198 reviews about the "customer service" they provide to their guests. They are the rudest and nastiest human beings with whom I've ever had the misfortune of dealing with in 30 years in the travel industry. Upon arrival, I was subjected to literal screaming, threats, abuse, and suggestion that they would call the cops: this for the simple act of arriving to check into my room (which I had already paid for). They said check-in was closed. When I showed them the booking, which CLEARLY lists a 24/7 front desk, they had no response. Quickly they switched to "scam mode", first insisting that I hadn't paid for my reservation, and demanding cash up front. When I showed them my fully paid reservation, with receipt in tow, they switched to the next scam mode, now demanding exorbitant fees for additional services: for a "late check-in fee". I asked them where that was listed. Again, no reply. Then a further charge for a "key deposit." These are nasty, rotten, human beings who are stealing from their customers on a regular basis by overcharging, double charging, and inventing bogus fees. They should be put out of business.

Friendly staff. It’s an overnight stay. With a roof over your head. Shower shared you have to put one finger on power button and shower at same time. Not good shower at all. Bring your own food and drink. Staff are friendly. Have to leave £20 cash or Id card for deposit for key. Returned when you exchange for the key when leaving.

Claimed I did not have a reservation and made me pay for it again with cash. They held our passports until we paid cash for it even they we pre paid with the booking.

A room close to the airport - ideal for an early departure (or a late arrival). In the flight path - so don't arrive early expecting to sleep! Staff friendly and helpful. Room basic but has what you need for the night; benefits from free parking too.

I will give average point of 2.5. My room was not great with the price I paid. Very old tv, and insects flying in the room. The internet was very good.

Not worth the money, staff very unhelpful. Paid £11 for breakfast, breakfast consisted of 2 slice of bread and 2 sausages, took a bite of it and spat it out.

The owner said I did or pay enough for my reservation, asked for $90 more, as I refused he kicked me out and said he will refund me for it, I never got any refunds, that place is a real scam, Expedia please do something about it as this is what is being happening at that location and will continue happening!!!

We made our reservation in July for September, I contacted the property twice to let them know that we would need a late check in, I never got a response but I read on several platforms including that the reception is 24 hours a day. We arrived at the property and all the doors were open (which seemed unsafe to me) but there was no one to assist us so we called the phone number on the sign outside the response from, I would like to believe the owner of the property, is that The reception has already closed and he is sorry but he cannot help us, to which I answer that we have paid for the room and that we have nowhere to sleep, his solution? I can't do anything for you, to which I reacted angrily like any person who was responsible for contacting the property in advance and told him that I would give him a bad review. After 15 minutes a small man comes out of the property who turned out to be the same person I spoke to on the phone offering to give us a room for an extra cost to which I told him that we no longer wanted to sleep there because honestly the place is a hole rotten. He reacted violently and everything led to a very agitated and horrible argument. the worst experience, if you stay here you will be treated with violence. Also I would like to this platform to have a bit of control where they send the people cause this was one of the most scary experiences I ever had

Because I of fly change I did not stay at your place. I was trying to call but it was almost impossible to find your telephone number (why not publish with other informations) and then nobody pickup the phon. It was terrible.

Charged a £20 deposit for the room key, which wasn’t made clear. The room stank of stale cigarette smoke, and the shower plug was blocked and nearly overflowed when I was showering.