London Heathrow Guesthouse

On first arrival, the gentleman that checked us in while pleasant kept coughing and was not where a mask, given the current pandemic this was very off putting. The room was very small and cramped. The bed and pillows were very uncomfortable. The toilet had a strong smell of sewage. The shower was the only redeeming part of the room, however it was a very high step to get into the bathroom which is not suitable for people who cannot lift their legs well.

Paid for breakfast and hotel refused to provide breakfast

never went..when i got to heathrow,i was subjected to people screaming down the phone to me and refused to pick me up for the airport transfers they advertise..and wanted to charge me £60.. so i went elswhere

Basic facilities. Shared fridge, shared bathroom. Parking on site is good. Kettle, Fan and tv in room.

Had to wait in reception while room was prepared. Was asked if I wanted to upgrade for & £10 before I'd even seen the room I paid for. Even though I had breakfast included I was told this would be an extra cost! Room itself was tiny, cobwebs in the window, TV looked like it had come out of the 80s.left the next morning itching like hell. The shower hose was damaged and the cubicle overflowed as there is a blockage. Definitely won't be staying again.

Excellent host.

Was a relatively cheap stay, half the price it usually is. Would of been fuming if id paid full price. Beds were hard, pillows flat and old, quilt felt like it was decades old or just the cheapest money could buy. Fridge was filthy all round the door and handle. There was no do not disturb sign. Not to mention your literally on the flight path centrally. Although that i coukd of lived with . Stayed 2 nights, never again.

The room when I eventually saw it was clean and as advertised. Likewise the rest of the place that I was able to walk around. However, when I arrived there was no one to greet me. The hotel was unlocked and I was able to walk around unchallenged past all the rooms and upstairs. I had to phone to find someone and was told that that day they had changed check in time but hadn't told anyone and it would be another 10mins before a cleaner could get to the hotel. 10mins of unchallenged burglary time! When a woman arrived, no apology for no one being there, or failing to notify of the altered time, just a demand for ID which she wanted to take away with her. I refused. Suddenly a breakfast became extra and when I asked about the front door being open, I was told it got locked at 11pm - but was given no key for it. When I asked, I was told that I needed to be in a different room for that. I was then told that I asked too many questions and was told I couldn't stay there. hen we went outside, she locked the front door and I had to remind her about health and safety for the other guests being locked in or out.

there was no towel toilet paper or hot water in the room. There was no fruits at breakfast. The guy Tony, I don’t know if he’s the owner or the manager but his attitude was shocking. I will not stay in this hotel never again and will not recommend it to anyone. I will not even stay there for free.

Was an emergency replacement when a B&B overbooked and had no room for us. Out of the way, in a residential area, between Windsor Castle and Heathrow, with no restaurants, bars, entertainment near-by. Rooms were unfortunately not suitable and we rebooked at an airport hotel instead. Owner said he could not cancel our booking, but expedia would do it, so there would be no charge (still have not seen the credit 2 weeks after contacting Expedia). Owners seemed polite and understanding of our desire for a more suitable area, so I do expect a credit to follow.