London Heathrow Guesthouse

I booked the property very late in the night, and landed at the property on 21st June at 3am ( night 3 am) I completely understand, it's an unearthly hour They first, DID NOT let me inside the property, then, DID not acknowledge the email booking that I presented to them They DID NOT give me the room They charged me extra by cash GBP 150 Did not give me receipt for cash payment Also, they swiped my CC twice So, I have paid to your company Plus GBP 300 to my CC Bank 90 GBP in cash to them 100 Euro in cash to them

For the Price of 140 £ the room had no toilet ,no shower!!! Worst place I have ever been! Shuttle Service is not available from Heathrow Airport as indicated on your webpage. Your webpage should be modified regarding London Heathrow Guesthouse!

I arrived at Heathrow airport and called their official phone number (to make sure somebody was at the front desk to let me in) and nobody answered. I kept trying to reach an agent for 30 minutes and no one answered. They didn't answer their phone during business hours. When I finally arrived by a hired ride an employee refused to let me into my room and tried to charge me a second time if I wanted a room. The company refused me a refund so I contested it on my card

Checking in was a challenge, no surprises really. Get what you pay for in this area. Low standard.

Wonderful service. They took me in late at night after connection flight was cancelled. Very nice stay with very friendly owners. I highly recommend! Thanks!

Truly shocking. Refused to acknowledge booking despite email confirmation from hotels.com but to be honest it was a Godsend as the place was filthy and should not be allowed to market on Hotels.com

Monica and Toni were very courteous, warm, and helpful with all our needs. We rented one bedroom with two beds and one bathroom/shower. Very clean. Breakfast was home-made English breakfast, served with a smile. Furniture a bit old. Not a Hilton or a Hyatt. But that is part of the charm (and price).

Listing says "24/7 front desk", but the night manager would not let me check in after 10pm. Since they are in the middle of nowhere, I tried to sleep in a chair in the front desk area. That is when they called the cops on me.

Its a bit strange. Its very basic, appears like some people live there on a more permanent basis. But the bed was comfy, there was tea and coffe, even a little kitchenette. I wouldn't use the shower unless absolutely necessary! Overall for a quick stay to catch a plane at Heathrow it did exactly what i needed

The staff is very nice and friendly, and it was very sweet that they had milk in the fridge for tea, but the bathroom condition was a bit disappointing. I didn't have any problems taking a shower, but when my partner did, he couldn't get hot water and had to have a cold shower. The dryer on the wall looked rusty and not good, the mattress was too firm, we weren't sure that the bedding was fresh, sockets were placed in inconvenient locations. it was an okay place for one night, but I wouldn't stay there longer unfortunately