Ambassador Hotel Kansas City, Autograph Collection

Didn’t like that you had to pay extra for internet.

Friendly staff, beautiful facility.

N/A

I have stayed at The Ambassador for the last time. This past weekend, we went to the UFC in Kansas City. We got back later than expected so I requested a 2pm checkout, which is 2 hours earlier than my Marriott benefits allow. I was told that it was approved with no issues. Shortly after drifting off to sleep, there was a knock at the door. It was housekeeping. Then the phone rang, just a dial tone. Then the door had a knock again. Mind you, the do not disturb sign was on the door and we had an approved 2pm checkout. It was housekeeping again. I contacted the front desk and they let me know that they had communicated our 2pm checkout to housekeeping but will talk to them. I tried to doze off again and had another knock at the door from housekeeping. I decided I obviously wasn't going to get the sleep I needed so i jumped in the shower to get ready and head to the airport. I got out and was starting to get dressed and there was another knock at the door, this time followed very quickly by a key card being inserted into the door and the housekeeper trying to enter the room while I wasn't dressed. Thankfully my wife was able to get to the door and force it shut before she came in. i notified the front desk and was told management would contact me. That evening, I got an automated email message from the front office manager asking about my stay. It was the same automated message I have gotten every time that I have stayed on this property word for word. I decided to reply and share my experience with him. I got a response 4 days later (this morning) apologizing for not getting back to me sooner but he had been out of town. He went on to let me know that the message that was sent via email was a direct email message from him, not an automation. I took a screenshot of my inbox and showed him where it was the same as the prior 3 emails I have gotten post-stay. Rather than trying to fix the issue and sincerely apologize, the guy decided to be untruthful and act like he actually cared. The service issues at this property are systemic. It starts with leadership and trickles down through the entire staff. If you are looking for a quaint hotel with a good location and aren't concerned at all about getting marginal service let along best in class, this is the place for you. Otherwise, I would recommend a Motel 6 or something along those lines. You don't expect much from them so they will likely overacieve. This property, on the other hand, will leave you completely disappointed.

Mike the valet was great and very helpful and friendly, got us take. Care of super fast. Hotel is clean and well put together. First time Susan this hotel in downtown Kansas City would definitely recommend this hotel to other. A little pricey but it it is in the middle of down town!

We liked everything about the property with the exception of not having hot water most of the visit. We were told that the older part of the hotel, where we stayed, has hot water issues occasionally.

Could have used a microwave in the room otherwise amazing stay!!

Overall, the Ambassador Hotel was a wonderful stay. The staff was professional, the common spaces were well-decorated, and both the restaurant and the bar were great places to dine/drink. We were upgraded to the Parlour suite, which was a fabulous room, making our stay even more wonderful. The gym was a little bit of an afterthought in the basement of the building, which was right next door to Loni's Jazz Club, though it had what I needed to get a decent workout in. The crown jewel to the property, however, is Loni's Jazz Club. We made reservations a few months in advance and it was one of the coolest things we could have done there. Loni, himself, is a wonderful man - he went around and thanked each of us for coming; as well as his daughter who was performing at the bar upstairs. When you're inside this property, it will most definitely be a wonderful stay however, the minute you step outside, it's a different story. NOTE: This has nothing to do with the hotel itself, but I think it's worth the mention. Since this hotel is located just a few blocks from the arena, it's not in the greatest of areas anymore. It is inadvisable to walk around at night, much less during the day in that section of town. We ended up taking Ubers or drove as much as we could.

I would like to recognize Mr. Nalls for helping me with valet, he was respectful and helpful and i appreciated how attentive he was. He was quick with the entire process, moving diligently while staying respectful the entire time. Thank you to Mr. Nalls.

The Ambassador Hotel Kansas City, Autograph Collection is a fantastic place to stay—charming, stylish, and perfectly located. The rooms are spacious, comfortable, and thoughtfully designed, offering a great mix of luxury and comfort. What really stood out during my stay, though, was the valet service. Desmond Nalls, is one of the valet driver, he was incredible. He greeted us with a smile, handled our car quickly, and even gave us great local recommendations. His warm, friendly service truly made the experience special and made me feel like a VIP. Highly recommend this hotel for both the quality of the stay and the amazing service!

Very good service especially at the front counter and the service with the valet driver. Desmond took good care of my car and I felt that I was in good hands when i passed the keys. The hotel was beautiful with a very nice bathroom and a comfortable bed that was perfect even for it being a hotel. The amenities the hotel also offers gave me exactly what I needed for the two nights I was staying there. I will definitely be staying here again the next time I come through Kansas City.