Homewood Suites University City Philadelphia

I liked the location and the way it looked and was sat up

I didn’t like the staffing and the fact I was there for two nights and didn’t receive anything I’d call down for and the fact I cleaned the whole place and left it how it was and didn’t even receive my deposit back should have taken pictures.

The breakfast was really good however the hot tub was better I will stay there again really soon

Muy mal el cuarto tenia olor muy malo y fuerte el sofa casa no lo pude usar porque era el que más apestava mi esposo y tuvimos que dormir en el piso porque mis Hijo’s durmiendo en la casa y pedi más sabanas y solo una sabana grande me dinero

Le pedi al personal que me Cambiaran dela abitacion y la respuesta fue que no y les enseñe la fotos como esta el sofa cama no les importo me Que hay solo porque estaba Casada que via viajado 6.30 horas en carretera pero muy mal

As a Hilton Honors Diamond member I enjoy staying at different hotel locations within the Hilton portfolio when I visit a particular city. Having stayed at every Hilton family property in Center City, I thought for a change I would give this a try. As I always do, I checked in and chose my room on the Hilton app the day before arrival. Since I didn't receive my Digital Key before I arrived, I would have to stop at the desk first anyhow. When I got there, the level I entered was not the front desk level so I had to go up to another floor first. After some confusion as to which elevator to use, I finally got to my room. My suite was certainly spacious enough for me, enough room to put down my belongings. TV, WiFi, and HVAC worked fine. Bathroom had adequate room for my toiletries. I had a rough night of sleep, more due to my own insomnia than the conditions. Still, it was a pretty good stay. In the morning I departed the site an was on my way. I would recommend staying here if you want relative quiet in an otherwise thriving section of Philadelphia.

Would never stay here again. AC never worked and wasn’t fixed despite asking every day. Pick any other hotel… awful front desk.

Hotel experience was overall terrible. Only good part was the valet holding our luggage. The front desk doesn’t check the online kiosk to get our check in completed, they don’t answer the phone when you call, and for a 3pm check in our room wasn’t ready until around 4:30. Additionally, once in the room, 75% of the charging outlets don’t work and the pillows were terrible (and were unable to accommodate hypoallergenic). Plus the breakfast was completely inedible. Finally, as we went out for the day, we put the “do not disturb” sign on our door, but came back to our room with the bed turned over. A clear invasion of requested privacy.

Location.

Room was dated with lots of damage to walls and furniture. Temperature control did not really work. Breakfast was not very good; breakfast staff was unfriendly.