Numa Brussels Lief

Le bâtiment est sympa, les espaces communs sentent bon. Le design de la chambre est parfait. Hélas, la propreté de la chambre laisse à désirer. Il y avait des acariens les deux dernières fois où j’y suis allé (avec démangeaisons), ce qui est détestable. Peut-être est-ce dû à la moquette dans les étages et dans la chambre. J’ai signalé ce fait les deux fois mais je n’ai jamais été recontacté. Décevant.

Good value hotel, centrally located.

Me gustó que pude hacer check in antes de las 3pm. El hotel súper cerca de todo a pie, todo limpio y ordenado.

They sent the worng door codes out to several guests and the place was chaotic while people tried to access both their room and the hotel itself. In the chaos any vagarnt could have accessed the building. The room was confortable but after staying a few days the carpet needed vacuuming, the towls needed replacing, the toiletries needed refilling and the sheets needed changing. The common areas of the building were never cleaned and they remaind covered in dirt thoughout our stay. The electrics were faulty and some sockets did not work in the room.

price like for a hotel but standard of an apartment, the room was not clean, you have to constantly press the code to the door, elevator and room - which is inconvenient, there is no room cleaning, the main plus is a comfortable bed, there was a fridge, a safe, the room was quite large, nicely decorated

Hotel in good location but chrome cast on TV and air con didnt work in room, contacted the whatsapp help and was told 3 times someone would come and look at this and they never did, was offered a £30 refund which I never actually received. Customer service not helpful at all, wouldnt stay again

This is a self service hotel without any cozyness or nice vibe. Cold and unpersonal. It was a complicated check-in where you have to scan passport and send verification codes and use What's App to do things. I hated it! There is a front door without a window and then you get in to the stairs case or elevator. But you get nowhere without completing the digital check in. No personal at the hotel to ask or get help from. We got a room without any windows where you could look outside, instead there were in the cealing. The bed was way too soft and the double bed had a joint in the middle, hurting the back if you slept in the middle of the bed. Not nice for a couple. The hair dryer did not work and it smelled from burned plastic. It took 10-15 minutes of constant flushing to get hot water in the shower. It was a circulation outside the hotel where people were racing with screaming tires the first night and people shouting loud for several hours the second night. Not such a nice neigbourhood. And the breakfast were served at another address. And it was not even a good one. Terrible hotel experience! But the rooms looked clean and the bathroom as big. That was the only positive things with the hotel. I would never go back.

Awful. I was supposed to get a code sent the day before with how to check in (I didn't know this). I couldn't get in to the hotel and they don't have anyone on sight, so I had to figure it out with them over whatsapp - this took at least 45 minutes. Your code to get into the hotel, use the elevator and get into your room is the same code, which means anyone standing behind you who is even slightly paying attention, knows exactly how to get into your room. Additionally, the room has no interior lock, so if someone does get your code, your safety is at risk. Lastly, their luggage lockers werent working, and again, they only converse over whatsapp, so after 2 hours of bad directions and bad communication, and two different locker locks from their staff since the first ones didnt work, I finally got my luggage. Poor, poor experience. Would never use this hotel or affliliated hotel again. So mucch of my vacation and data went to sitting seound on a whatsapp chat.

Everything was perfect. The place is beautiful

Rooms are nice; cleaning staff is really efficient. But no onsite representatives make it frustrating. 8 day stay with no service to room. Communication with Numa was robotic and texting was a nightmare. I believe you can find much better options for the price point and better location.