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9.1 / 10 Guest Rating

Heaven Hotel

Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen, mx

Heaven Hotel - main view

About the Property

Sustainable Aparthotel with Outdoor Pool and Garden

Luxurious Rooms and Amenities
The rooms at Heaven Hotel are designed to provide utmost comfort and convenience. From the fully equipped kitchen to the private bathroom with modern amenities, every detail is carefully curated to enhance your stay. Enjoy pool views from the terrace, relax in the spacious seating area, and unwind with entertainment on the satellite flat-screen TV.

Family-Friendly Environment
Families are warmly welcomed at Heaven Hotel, with special features like a kids pool for the little ones to splash around in. Parents can relax and rejuvenate knowing that their children are having a great time in a safe and enjoyable environment.

Convenient Location
Situated just a stone's throw away from Playa del Carmen Beach, Heaven Hotel offers easy access to the beautiful coastline and nearby attractions. Whether you want to explore the pristine beaches or visit the bustling city center, this aparthotel serves as the perfect base for your adventures.

Book your stay at Heaven Hotel now and experience a blend of sustainability, luxury, and family-friendly atmosphere.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional235 verified reviews
AI Summary

Guests highly rate the clean and spacious rooms and frequently praise the friendly and helpful staff.

Categories

Cleanliness8.8
Service9.8
Location8.3
Room Quality9.3
Amenities8.8
Value for Money9.3
Food and Beverage8.8
Overall Experience9.3

Select topics to read reviews

L
LyndaidID
Verified booking
family_with_children
Standard Room
Stayed in Mar 17, 2026

"Exceptional"

9.0
Helpful?
N
NikolabeBE
Verified booking
family_with_children
Standard Room
Stayed in Feb 28, 2026

"Réservez sans hésiter"

10.0

Au top, propre, spacieux, personnel avenant (la machine à laver ne fonctionnait plus, ils ont lavé nos vêtements et les ont même replié!

RAS, notez que vous avez besoin d’une voiture qui se situe à 10min du centre max

Helpful?
M
MarceloarAR
Verified booking
family_with_children
Standard Room
Stayed in Feb 24, 2026

"Exceptional"

10.0
Helpful?
A
AdrianusUS
Verified booking
solo_traveller
Standard Room
Stayed in Feb 24, 2026

"La mejor estancia precio-calidad"

9.0

El personal, en especial Emilio, el chico del Lobby por las tardes, siempre alegre y con ganas de ayudar

Helpful?
P
PatrycjaplPL
Verified booking
family_with_children
Standard Room
Stayed in Feb 12, 2026

"Polecam hotel ! 💛"

10.0

Apartament czysty i przestronny. Personel bardzo pomocny i miły! Po zgłoszeniu przez nas popsutej pralki, zaproponowali nam zrobienie prania. Gracias !!

Helpful?
P
PaulausUS
Verified booking
couple
Standard Room
Stayed in Feb 9, 2026

"Excellent"

8.0

Super reasonable price and very nice property; albeit far out w nothing around. Not a big deal because we had a car.

Little far from downtown Playa

Helpful?
J
JosecaCA
Verified booking
family_with_children
Standard Room
Stayed in Jan 27, 2026

"Awesome value, if a bit far from downtown, but that is its own benefit as very quiet."

9.0

It's insanely good value. Huge room, washing machine & drier. 20 min walk to a nice quiet beach. You will sleep like a baby, very quiet.

It's a bit far away from downtown, so factor in $300 pesos a day to go downtown & back per day. If it's 4 of you, that's peanuts.

Helpful?
J
Juan ManuelesES
Verified booking
family_with_children
Standard Room
Stayed in Jan 20, 2026

"Moderno y comodo"

10.0

Comodidad, limpieza, ubicación para la zona.

Falta de escurridor de platos, trapos y toallitas de cocina NO HAY. Papel de baño sin repuesto. No estaría mal lamparas en mesilla en cuarto. Con esto será perfecto !! Revisar estado de lavabos.

Helpful?
Z
ZhannauaUA
Verified booking
family_with_children
Standard Room
Stayed in Jan 17, 2026

"Excellent"

8.0
Helpful?
M
MarlonmxMX
Verified booking
extended_group
Standard Room
Stayed in Jan 16, 2026

"Exceptional"

10.0

LIMPIEZA, CONFORT, AMABILIDAD TODO MUY BIEN

Helpful?
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