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9.1 / 10 Guest Rating

Heaven Hotel

Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen, mx

Heaven Hotel - main view

About the Property

Sustainable Aparthotel with Outdoor Pool and Garden

Luxurious Rooms and Amenities
The rooms at Heaven Hotel are designed to provide utmost comfort and convenience. From the fully equipped kitchen to the private bathroom with modern amenities, every detail is carefully curated to enhance your stay. Enjoy pool views from the terrace, relax in the spacious seating area, and unwind with entertainment on the satellite flat-screen TV.

Family-Friendly Environment
Families are warmly welcomed at Heaven Hotel, with special features like a kids pool for the little ones to splash around in. Parents can relax and rejuvenate knowing that their children are having a great time in a safe and enjoyable environment.

Convenient Location
Situated just a stone's throw away from Playa del Carmen Beach, Heaven Hotel offers easy access to the beautiful coastline and nearby attractions. Whether you want to explore the pristine beaches or visit the bustling city center, this aparthotel serves as the perfect base for your adventures.

Book your stay at Heaven Hotel now and experience a blend of sustainability, luxury, and family-friendly atmosphere.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional235 verified reviews
AI Summary

Guests highly rate the clean and spacious rooms and frequently praise the friendly and helpful staff.

Categories

Cleanliness8.8
Service9.8
Location8.3
Room Quality9.3
Amenities8.8
Value for Money9.3
Food and Beverage8.8
Overall Experience9.3

Select topics to read reviews

C
CHRISTIAN FERNANDO
Verified booking
Standard Room
Stayed in Aug 8, 2025

"Exceptional"

10.0

EXCELENTE LUGAR PARA HOSPEDARSE.

Helpful?
J
Jameel
Verified booking
family
Standard Room
Stayed in Aug 7, 2025

"Exceptional"

10.0

Great staff!

Helpful?
M
María Teresa
Verified booking
Standard Room
Stayed in Aug 5, 2025

"Exceptional"

10.0

Excelente

Helpful?
P
PhilipusUS
Verified booking
family_with_children
Standard Room
Stayed in Aug 1, 2025

"Exceptional"

10.0
Helpful?
A
Andrea AlejandramxMX
Verified booking
family_with_children
Standard Room
Stayed in Jul 30, 2025

"Cómodo y espacioso."

10.0

El lugar es espacioso y tiene todo lo necesario.

Nada, todo bien.

Helpful?
J
JUSTYNAnoNO
Verified booking
family_with_children
Standard Room
Stayed in Jul 26, 2025

"Exceptional"

9.0

Swietny apartament. Zatrzymaliśmy sie tutaj dwukrotnie i chętnie wrociny ponownie. Szybkie zameldowanie i wymeldowanie. Wszystko zgodnie z opisem i zdjęciami. Wyposażona kuchnia i mega plus za pralko- suszarkę.

Helpful?
A
AgnèsfrFR
Verified booking
couple
Standard Room
Stayed in Jul 26, 2025

"Good"

5.0

Propreté et confort des lits

Beaucoup de bruit climatiseurs et rue Absence de bouilloire dans la cuisine, torchons ou sopalin

Helpful?
A
Ana
Verified booking
family
Standard Room
Stayed in Jul 26, 2025

"Excellent"

8.0

The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner.

Helpful?
M
María Teresa
Verified booking
family_with_children
Standard Room
Stayed in Jul 22, 2025

"Exceptional"

10.0

Lo único es que la piscina se veia un poco sucia. Todo lo demas excelente.

Helpful?
L
LUIS GERARDOmxMX
Verified booking
extended_group
Standard Room
Stayed in Jul 21, 2025

"Exceptional"

10.0

La comodidad de la habitación

Sin comentarios

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