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9.1 / 10 Guest Rating

Heaven Hotel

Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen, mx

Heaven Hotel - main view

About the Property

Sustainable Aparthotel with Outdoor Pool and Garden

Luxurious Rooms and Amenities
The rooms at Heaven Hotel are designed to provide utmost comfort and convenience. From the fully equipped kitchen to the private bathroom with modern amenities, every detail is carefully curated to enhance your stay. Enjoy pool views from the terrace, relax in the spacious seating area, and unwind with entertainment on the satellite flat-screen TV.

Family-Friendly Environment
Families are warmly welcomed at Heaven Hotel, with special features like a kids pool for the little ones to splash around in. Parents can relax and rejuvenate knowing that their children are having a great time in a safe and enjoyable environment.

Convenient Location
Situated just a stone's throw away from Playa del Carmen Beach, Heaven Hotel offers easy access to the beautiful coastline and nearby attractions. Whether you want to explore the pristine beaches or visit the bustling city center, this aparthotel serves as the perfect base for your adventures.

Book your stay at Heaven Hotel now and experience a blend of sustainability, luxury, and family-friendly atmosphere.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional235 verified reviews
AI Summary

Guests highly rate the clean and spacious rooms and frequently praise the friendly and helpful staff.

Categories

Cleanliness8.8
Service9.8
Location8.3
Room Quality9.3
Amenities8.8
Value for Money9.3
Food and Beverage8.8
Overall Experience9.3

Select topics to read reviews

R
ReginausUS
Verified booking
couple
Standard Room
Stayed in Jan 12, 2026

"Heaven is Heaven."

10.0

The balcony view of the main road. Friendly front desk staff 24/7. Received food deliveries. Walk to the beach.

Helpful?
E
EmmanuelfrFR
Verified booking
extended_group
Standard Room
Stayed in Jan 11, 2026

"Appartement sympathique"

8.0

Stationnement devant la résidence Proche d une plage gratuite Grandeur de l appartement Piscine ensoleillée Le ménage fait quotidiennement et très bien fait ! Une voiture est nécessaire Proche 7Eleven et Oxxo c est pratique

La direction est un peu trop stricte pour les départs tardifs ( ils sont facturés même pour 1 heure ! ) Le nécessaire de cuisine est un peu limité L appartement est assez bruyant du fait de la proximité avec la route et la faible isolation phonique La climatisation est un peu bruyante Le jour pénètre dans les chambres : masque de nuit nécessaire pour nous

Helpful?
R
RaulhnHN
Verified booking
family_with_children
Standard Room
Stayed in Jan 8, 2026

"Exceptional"

10.0

Un lugar cómodo, seguro, limpio, instalaciones cuidadas, personal amable. Hay una plaza con restaurantes y servicios enfrente que hace que todo sea fácil de conseguir.

Es un poco retirado de las playas.

Helpful?
Y
YarethmxMX
Verified booking
extended_group
Standard Room
Stayed in Jan 7, 2026

"Exceptional"

9.0
Helpful?
G
GodaltLT
Verified booking
family_with_children
Standard Room
Stayed in Jan 2, 2026

"Very Good"

7.0
Helpful?
L
LUIS GERARDOmxMX
Verified booking
extended_group
Standard Room
Stayed in Dec 27, 2025

"Exceptional"

10.0

Comodidad para mi familia (4 pax)

Helpful?
C
CastrochimxMX
Verified booking
solo_traveller
Standard Room
Stayed in Dec 26, 2025

"Mcc"

10.0

El departamento

Nada

Helpful?
G
GerhardcaCA
Verified booking
couple
Standard Room
Stayed in Dec 20, 2025

"All over all a pleasant stay but you need a car to get somewhere."

9.0

Small Hotel, but v ery big apartment with 2 bedrooms and 2 bathrooms + kitchen, comfy beds, AC and fans in every room, balcony and pool.

Washing machine did not work, but the staff let us use their washer and dryer. Pots and pans in the kitchen were worn out, Shopping and places to eat close by.

Helpful?
I
Isela VazquezmxMX
Verified booking
family_with_children
Standard Room
Stayed in Dec 15, 2025

"Exceptional"

10.0
Helpful?
E
Erika BerenicemxMX
Verified booking
family_with_children
Standard Room
Stayed in Dec 6, 2025

"Exceptional"

10.0

La atención y las instalaciones, que mis hijos disfrutaron mucho la alberca sin tantas personas.

Solo está un poco alejado de la 5ta avenida y del mar, de ahí en mas, todo excelente 👌

Helpful?