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9.1 / 10 Guest Rating

Heaven Hotel

Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen, mx

Heaven Hotel - main view

About the Property

Sustainable Aparthotel with Outdoor Pool and Garden

Luxurious Rooms and Amenities
The rooms at Heaven Hotel are designed to provide utmost comfort and convenience. From the fully equipped kitchen to the private bathroom with modern amenities, every detail is carefully curated to enhance your stay. Enjoy pool views from the terrace, relax in the spacious seating area, and unwind with entertainment on the satellite flat-screen TV.

Family-Friendly Environment
Families are warmly welcomed at Heaven Hotel, with special features like a kids pool for the little ones to splash around in. Parents can relax and rejuvenate knowing that their children are having a great time in a safe and enjoyable environment.

Convenient Location
Situated just a stone's throw away from Playa del Carmen Beach, Heaven Hotel offers easy access to the beautiful coastline and nearby attractions. Whether you want to explore the pristine beaches or visit the bustling city center, this aparthotel serves as the perfect base for your adventures.

Book your stay at Heaven Hotel now and experience a blend of sustainability, luxury, and family-friendly atmosphere.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional235 verified reviews
AI Summary

Guests highly rate the clean and spacious rooms and frequently praise the friendly and helpful staff.

Categories

Cleanliness8.8
Service9.8
Location8.3
Room Quality9.3
Amenities8.8
Value for Money9.3
Food and Beverage8.8
Overall Experience9.3

Select topics to read reviews

D
DominguezmxMX
Verified booking
family_with_children
Standard Room
Stayed in Nov 29, 2025

"Exceptional"

10.0

Es un lugar agradable, amplio y limpio

Helpful?
P
PatrycjaieIE
Verified booking
family_with_children
Standard Room
Stayed in Nov 17, 2025

"Exceptional"

10.0

Apartament bardzo duży i wugodny. Wszelkie porrzebne sprzęty żeby mieszkac przez kilka dni. Personel niezwykle miły i pomocny. Pod samym hotelem jest mini market 7/11

Lokalizacja nie jest idealna. Zeby dojechac do centrum trzeba 15 minut samochodem. Do plazy jest blisko nawet spacerem. Pralko suszarka nie działa tak jak trzeba, nie suszy ubrań.

Helpful?
V
VictoriagbGB
Verified booking
extended_group
Standard Room
Stayed in Oct 25, 2025

"Exceptional"

10.0

The hotel was easy to find and has parking right outside the entrance (which was great when arriving at night in a hire car). We chose it because it is in a quieter location and it did not disappoint. The apartment was immaculate and the staff were all really friendly and helpful. There is a lovely beach about 15 mins walk away and a few local shops and restaurants. We had a fabulous stay and I can highly recommend this hotel.

Helpful?
W
William
Verified booking
family
Standard Room
Stayed in Sep 19, 2025

"Exceptional"

10.0

The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!

Helpful?
V
VICTOR
Verified booking
Standard Room
Stayed in Sep 11, 2025

"No me ayudaron con mis maletas "

8.0

Lástima que el elevador no funcionaba y no si quiera me ayudaron a subir mis maletas Por el reto bien

Helpful?
I
IvanmxMX
Verified booking
couple
Standard Room
Stayed in Sep 10, 2025

"Exceptional"

9.0

La comodidad de los muebles, y el espacio de las cosas

La tele del cuarto principal tenía un poquito de distorsión en el pantalla pero bien. Queria una habitación en el último piso pero estaban ocupadas, espero para la próxima tener una habitación en el último piso y tener una hermosa vista desde el balcón

Helpful?
U
Uziel MmxMX
Verified booking
family_with_children
Standard Room
Stayed in Sep 5, 2025

"Exceptional"

10.0

Su espacio , su cocina

Helpful?
M
Maria Paula Prieto
Verified booking
Standard Room
Stayed in Sep 2, 2025

"Exceptional"

10.0

Todo muy bien ... Si regresaremos . Solo tuvimos un percance con la gerente del hotel xq quería cobrarnos lavanderia de unas sabanas y colchón ya q un niño se hizo pipi. Esto fue de muy mal gusto.

Helpful?
M
Melanie
Verified booking
family
Standard Room
Stayed in Sep 2, 2025

"Excellent"

8.0

Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation.

Helpful?
J
Jesus
Verified booking
Standard Room
Stayed in Aug 22, 2025

"Exceptional"

10.0

This hotel was such a wonderful surprise. The room was impeccable-super clean down to the last detail. Highly recommended

Helpful?
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