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9.1 / 10 Guest Rating

Heaven Hotel

Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales, Playa del Carmen, mx

Heaven Hotel - main view

About the Property

Sustainable Aparthotel with Outdoor Pool and Garden

Luxurious Rooms and Amenities
The rooms at Heaven Hotel are designed to provide utmost comfort and convenience. From the fully equipped kitchen to the private bathroom with modern amenities, every detail is carefully curated to enhance your stay. Enjoy pool views from the terrace, relax in the spacious seating area, and unwind with entertainment on the satellite flat-screen TV.

Family-Friendly Environment
Families are warmly welcomed at Heaven Hotel, with special features like a kids pool for the little ones to splash around in. Parents can relax and rejuvenate knowing that their children are having a great time in a safe and enjoyable environment.

Convenient Location
Situated just a stone's throw away from Playa del Carmen Beach, Heaven Hotel offers easy access to the beautiful coastline and nearby attractions. Whether you want to explore the pristine beaches or visit the bustling city center, this aparthotel serves as the perfect base for your adventures.

Book your stay at Heaven Hotel now and experience a blend of sustainability, luxury, and family-friendly atmosphere.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.1
Exceptional235 verified reviews
AI Summary

Guests highly rate the clean and spacious rooms and frequently praise the friendly and helpful staff.

Categories

Cleanliness8.8
Service9.8
Location8.3
Room Quality9.3
Amenities8.8
Value for Money9.3
Food and Beverage8.8
Overall Experience9.3

Select topics to read reviews

M
Megan
Verified booking
family_with_children
Standard Room
Stayed in Jul 20, 2025

"Excellent"

8.0

The staff were kind and friendly and the place was very spacious for a budget hotel. Close driving to supermarkets and Playa del Carmen. Kitchen could use some basic supplies such as a dish drying rack and sponge to properly wash dishes. The pool was not working which was a hassle for us with 2 young kids in the middle of summer.

Helpful?
N
Nassim
Verified booking
family
Standard Room
Stayed in Jul 15, 2025

"Exceptional"

10.0

personnel de l'hôtel très serviable et souriant. hotel très propre et tranquille

Helpful?
M
MiritpaPA
Verified booking
group
Standard Room
Stayed in Jun 23, 2025

"Very good"

8.0
Helpful?
S
Sarah
Verified booking
Standard Room
Stayed in Jun 1, 2025

"Exceptional"

10.0

Great place to stay for a few nights before moving to our main resort down the road. We would come back with a couple next time as it would be a great base if you are on a budget, but you would need a car

Helpful?
S
SamanthausUS
Verified booking
young couple
Standard Room
Stayed in May 27, 2025

"Exceptional"

10.0
Helpful?
J
Jo-Ann
Verified booking
friends
Standard Room
Stayed in May 25, 2025

"Exceptional"

10.0

Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach.

Helpful?
A
Arturo
Verified booking
Standard Room
Stayed in May 12, 2025

"Super recomendable"

10.0

Supero mis expectativas

Helpful?
O
OSVALDO
Verified booking
family
Standard Room
Stayed in Apr 25, 2025

"Exceptional"

10.0

Excelentes condiciones, al igual que las atenciones y servicio. Recomendable

Helpful?
M
MayankgbGB
Verified booking
group
Standard Room
Stayed in Apr 16, 2025

"Exceptional"

10.0
Helpful?
S
Sergio
Verified booking
Standard Room
Stayed in Apr 9, 2025

"Excellent"

8.0

todo muy bien.

Helpful?