The Winston Solvang

Our stay at The Winston was great, we booked a second night. Rooms are amazing. Such beautiful work went into the design of each room. Will stay here again.

Clean rooms

Outstanding! Perfect in every way!

First impression was good, though I did think to myself that this was more of a motel setup than a hotel. I was given a room on 2nd flr, across the small bridge from the main building where the conference room and other suites were. It was very spacious, decor is quite modern and nice. Craftmanship with bathroom was subpar at best, but overall ambience was good and had the luxury vibe. The highlight here was the shower, awesome water pressure. Two things that did bother me, and are key factors in my return here. One, when I got there, I got a text saying that I can text/call them for assistance with anything. Cool. It just so happens that our TV cable stopped working (was not late, maybe 8pm). I texted and called the number that welcomed me. Absolute silence, no response at all. I did get a text message back the next morning, though they completely ignored my message, and asked me to rate my first night experience from 1-10. It was quite ironic. I assume there was a technical issue, I don't imagine hotel like this would ignore me, but nevertheless I never was able to get any help from staff. Two, as I mentioned earlier, this room, along with 2 others which seem to have decent looking balconies overlooking the main street, are on a separate building, with the room door exposed to the catwalk. I.e. motel set up. It also happens that these rooms are right above the Fitzgerald's. Loud music (until 9pm) and you can hear the machines (kitchen - fridge, etc.) when trying to sleep.

I did not like spending too much time trying to figure out their entry process. I want a person on site.

Checking in was fine and the room was quiet. When we came back from a warm day of sightseeing the AC did not work. I texted the number I was given and was told the hotel was aware and would have it fixed that night. We asked to move to another room but were discouraged to do so because it is supposed to be noisy. We left for dinner, and the room was still hot and requested to move. The new code did not work and maintenance had to let us in. The new room was quiet. Why did the hotel not want us to move? If the hotel knew about the AC problem, why didn't they work on it before we complained? The woman that we texted with said the hotel would contact us about compensation for the trouble we had. No person from The Winston has contacted us. I advise staying at a different hotel.

Room was spacious as described. The eclectic, well thought out, decor was fun. Bathrobes and slippers were a wonderful touch.

This is a “contactless” facility. No reception, all done through email and phone. The “employee” who verified my email typed it incorrectly therefore I did not receive the code to enter until I called them. I understand that this is the new modern way, but for me it is being shortsighted in that someone could be earning a living. How is eliminating people a good thing?

Very nice, clean and spacious rooms. Staff were always just a text away and most of the time they responded very quickly.

Without any onsite staff it can seem a little quiet. That may not be a bad thing to a lot of people though.

It was such a great experience! When we arrived at the hotel, I was a bit confused at first because there was no reception desk. However, the service was excellent later on—we received the access code over the phone, and our room was cute, spotless, and spacious, featuring two large king beds. Our family kept saying this room was perfect for enjoying downtown Solvang and playing golf in the city.