Hyatt House Louisville East

Everything

Everything

Staff and breakfast were excellent.

Shower pressure wasn’t great. The bed was a little too soft.

I stayed during Christmas week. I would not recommend to stay at hotel during this time. There was low amount of staff. The cleaning crew was invisible. The food quality was not good at breakfast. They have a amazing presentation for breakfast but the food quality is not good. expect carbs like bread, cereal, waffles. They have sausage but its low qaulity food items. I recommend more fruit. The bedrooms are not pleasant. The rooms are starting to show wear and tear. They use a smart hvac system. The system turns on and off. The lowest temperature is 65 but the system doesn't run constant. The room gets very stuffy. There is no exhaust vent for the bathroom, so the hot water travels to the bedroom. the rooms get very hot and stuffy. the windows are air sealed tight. The couch has funky smell to it. When we arrived toilet paper and paper towels were not replaced. The showe is another issue too.

Quick visit as we were in town for one day but very good customer service. Even offered my water and late checkout as a tier member so THANK YOU.

Overall the Hyatt is what you'd expect - a decent place to rest for the value. It tends to be a family hotel. The staff were kind and attentive.

I always stay here. The rooms have always been clean and smelled good. The bed was so comfortable. The staff has always been friendly.

Great location and clean rooms

Nothing.