Hyatt House Rochester Mayo Clinic Area

I used to like this property a lot when visiting Mayo - the parking is helpful.

The unbelievably rude staff member, broken bathroom sink, horrible lack of cleanliness of the room, the sheer noise and extreme number of pets. There is pet friendly and then there is human friendly. For humans who are seeking medical treatment, seek accommodation elsewhere.

Easy parking

Rude staff, dirty rooms, loud, this place has gone down hill. Do NOT recommend for Mayo patients

The location from Mayo Clinic center and staff so friendly

The pillows and bed covers need to be changed.

The location from Mayo Clinic center and staff

Pillows and bed covers

Breakfast was fine.

Room and lobby were very nice! Very safe and convenient to the Civic Center.

A little noisy at night, police cars. Breakfast was OK-dry scramble eggs and some type of cheap sausage. Coffee was good!

In late December of 2025, my husband developed pneumonia for the fourth time in a year. I opted to drive the five hours to Rochester so he could be admitted to one of the Mayo Clinic's hospitals. The first night I stayed at the Courtyard Marriott, which was right across the street from St. Mary's Hospital. There was a snow storm that hit, so I left my vehicle in the ramp at the hospital & walked across the street to the hotel. Early in the morning on the 28th, my husband was transferred to Methodist Hospital. I checked out of the Marriott & made a reservation with Hyatt House. We have stayed at the Hyatt almost every time we've had appointments at Mayo for the past five years. I told the desk clerk that I didn't know exactly how many days I would be there because I didn't know when my husband would be released from the hospital. I stayed the nights of the 28th & 29th. On the 30th, I told the desk clerk that I was checking out that day. I was in a hurry to go, so I didn't get a receipt for the stay. We had never had an issue in the past. For Mayo hospital patients, I'm sure they can relate to the variables in hospital stays. One is never sure what day the patient will be discharged until it happens. Later when I went to file the bill in our medical expenses, I found a charge for well over $700.00. My husband called the Hyatt & was told my one of the managers that they would refund around $450.00 because we had been charged for five nights, not two. In the following weeks, four different employees from the Hyatt have told my husband that they would issue the refund. He has called well over a dozen times. The manager today told my husband they tried to issue the credit, but my card was expired. My card doesn't expire until 2028. We have had small problems with charges in the past, but nothing like this episode. It makes me sad to see the state their customer service has fallen to.

Wonderful hotel to stay in with professional staff with all your needs taken care of. I highly recommend this hotel for your stay.

Has bed bugs and reported it. Management doesn’t seem to care about it as never heard from them! Absolutely horrible experience and I will never ever return to this filthy hotel.

breakfast eggs were cold as are most breakfasts. plenty of choices (except waffles). Nice hotel.

YOUR HOTEL WAS MUCH NICER THAN WE HAD THE WEEK BEFORE AT CENTERSTONE.