Arden Guest House, Craigmillar Castle Edinburgh

Nothing, Very disappointed

From walking in the front door, there was a bad smell. The carpet could do with a deep clean or replacing. The room should never have been let in the run down condition it was in. The walls were dirty, paper hanging off the walls, the wardrobe door didn't close properly. The bathroom shower tray was dirty inside and out, around the edges of the bathroom were dirty. The flush button on the toilet was broken and it looked like an old toilet roll holder was left sticking our after it had been broken. Even the Fire Safety notice was so old and faded you couldn't read it anymore.

Oud en afgeleefd hotel. Matrassen zijn aan vervanging toe. Schimmel in douche. Douchewater liep niet goed af.

After completing their pre check in stating expected arrival time we got to the venue but hadn’t had any communication giving access codes to enter, redid the check in again giving updated time as in situ after trying to call, went to answer machine, then reply to the text stating that no one could take my message. After the new arrival time I did finally get a text giving me the access codes and where to collect my key from for our room. The keys are hung with your name and room number on a rack down the hall. Parking is free and luckily wasn’t busy as only 3 spots to the rear but does have room for 2/3 cars along the front. Carpets are looking tired, especially going up the stairs, but this doesn’t affect your stay. Opened the door to our room and first thing that hits you is the smell of damp, this I believe comes from the bathroom which I don’t feel is sufficiently ventilated by the extractor fan as it has no windows as both room and bathroom situated in the roof/attic. Once in the room the smell does become less noticeable but we only spent about 8/9 hours in the room, mostly sleeping. Beds are comfortable but you can’t walk across the floor without making so much noise as every floorboard seems to creak. Breakfast is included and served in the conservatory area, continental breakfast is available and you are also offered tea/coffee and roast by the staff next to a busy road so not the quietist of places but was convenient for our trip, probably wouldn’t stay here again

Location was good into the city (£14 for an Uber) It was very quiet guest house which was nice. The lady, when we did come into contact, was lovely and incredibly helpful to get into the property.

Room was not clean or in the best condition (photos attached) The double bed was just two singles pushed together so could feel the ridge and the pillows were flat as pancakes - we had 3 each and still couldn't get comfy. The curtain in the room was too small for the window and a sheer material so as soon as dawn broke, the room was light. Over-powering smell of fish in the reception area.

Location

Cobwebs everywhere, dirty carpet, spiders, headboards shedding faux leather furniture n the pillows. Dirty walls, dirty throw pillows, mold in the shower. Would not recommend!

The bed was ok

It was quite dirty and had a bad damp smell everywhere.