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9.8 / 10 Guest Rating

The Westin Surabaya

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, id

The Westin Surabaya - main view

About the Property

Luxurious Amenities and Services

The Westin Surabaya boasts a range of upscale amenities including free bikes, an outdoor swimming pool, a fitness centre, and a stylish bar. Guests can also enjoy the convenience of room service and a well-equipped business centre.

Comfortable and Well-Equipped Accommodation

Guests can expect air-conditioned rooms furnished with modern amenities such as a wardrobe, kettle, safety deposit box, flat-screen TV, and a private bathroom with a refreshing shower. The hotel ensures a cozy stay with complimentary bed linen and towels provided.

Culinary Delights and Dining Options

Indulge in a delightful buffet or choose from a selection of Full English/Irish or American breakfast options at the hotel's restaurant. With an array of cuisines including American, Cantonese, and Chinese, guests can savor a variety of dishes. Special dietary requests are also catered to, offering vegetarian, dairy-free, and halal choices.

Experience luxury and comfort at The Westin Surabaya - book your stay now for an unforgettable getaway.

Facilities & Amenities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Westin Club, Club lounge access, Guest room, 1 King - Photo 1
Westin Club, Club lounge access, Guest room, 1 King - Photo 2
Westin Club, Club lounge access, Guest room, 1 King - Photo 3
Westin Club, Club lounge access, Guest room, 1 King - Photo 4
Westin Club, Club lounge access, Guest room, 1 King - Photo 5
Westin Club, Club lounge access, Guest room, 1 King - Photo 6
Westin Club, Club lounge access, Guest room, 1 King - Photo 7
Westin Club, Club lounge access, Guest room, 1 King - Photo 8
Westin Club, Club lounge access, Guest room, 1 King - Photo 9
1/9

Westin Club, Club lounge access, Guest room, 1 King

This double room has air conditioning, tea/coffee maker and soundproofing. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary high-speed Wi-Fi internet

39 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Westin Club, Club lounge access, Guest room, 1 King

Free cancellation
Before Jun 30 (2 days)
Breakfast Included
20% OFF$304.35

$243.48

Includes taxes & fees
Westin Club, Club lounge access, Guest room, 2 Double - Photo 1
Westin Club, Club lounge access, Guest room, 2 Double - Photo 2
Westin Club, Club lounge access, Guest room, 2 Double - Photo 3
Westin Club, Club lounge access, Guest room, 2 Double - Photo 4
Westin Club, Club lounge access, Guest room, 2 Double - Photo 5
Westin Club, Club lounge access, Guest room, 2 Double - Photo 6
Westin Club, Club lounge access, Guest room, 2 Double - Photo 7
Westin Club, Club lounge access, Guest room, 2 Double - Photo 8
1/8

Westin Club, Club lounge access, Guest room, 2 Double

This double room features a view, tile/marble floor and soundproofing. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

39 sqm
Sleeps 3
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Westin Club, Club lounge access, Guest room, 2 Double

Non-refundable
Breakfast Included
20% OFF$282.23

$225.78

Includes taxes & fees

Westin Club, Club lounge access, Guest room, 2 Double

Free cancellation
Before Jun 30 (2 days)
Breakfast Included
20% OFF$304.35

$243.48

Includes taxes & fees
Westin Deluxe, Guest room, 2 Double - Photo 1
Westin Deluxe, Guest room, 2 Double - Photo 2
Westin Deluxe, Guest room, 2 Double - Photo 3
Westin Deluxe, Guest room, 2 Double - Photo 4
Westin Deluxe, Guest room, 2 Double - Photo 5
1/5

Westin Deluxe, Guest room, 2 Double

This double room has a bathrobe, air conditioning and tile/marble floor. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

39 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Westin Deluxe, Guest room, 2 Double

Non-refundable
Room Only
20% OFF$200.31

$160.25

Includes taxes & fees

Westin Deluxe, Guest room, 2 Double

Free cancellation
Before Jun 30 (2 days)
Room Only
20% OFF$216.01

$172.81

Includes taxes & fees

Westin Deluxe, Guest room, 2 Double

Non-refundable
Breakfast Included
20% OFF$216.34

$173.07

Includes taxes & fees

Westin Deluxe, Guest room, 2 Double

Free cancellation
Before Jun 30 (2 days)
Breakfast Included
20% OFF$233.3

$186.64

Includes taxes & fees
Westin Deluxe, Guest room, 1 King - Photo 1
Westin Deluxe, Guest room, 1 King - Photo 2
Westin Deluxe, Guest room, 1 King - Photo 3
Westin Deluxe, Guest room, 1 King - Photo 4
Westin Deluxe, Guest room, 1 King - Photo 5
1/5

Westin Deluxe, Guest room, 1 King

This double room has a tea/coffee maker, tile/marble floor and bathrobe. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

39 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Westin Deluxe, Guest room, 1 King

Non-refundable
Room Only
20% OFF$200.31

$160.25

Includes taxes & fees

Westin Deluxe, Guest room, 1 King

Free cancellation
Before Jun 30 (2 days)
Room Only
20% OFF$216.01

$172.81

Includes taxes & fees

Westin Deluxe, Guest room, 1 King

Non-refundable
Breakfast Included
20% OFF$216.34

$173.07

Includes taxes & fees

Westin Deluxe, Guest room, 1 King

Free cancellation
Before Jun 30 (2 days)
Breakfast Included
20% OFF$233.3

$186.64

Includes taxes & fees
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 1
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 2
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 3
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 4
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 5
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 6
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 7
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 8
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 9
1/9

Westin Grand Suite, Club lounge access, Suite, 1 King

This double room features a soundproofing, bathrobe and dining area. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

97 sqm
Sleeps 3
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Westin Suite, Club lounge access, Suite, 1 King

Free cancellation
Before Jun 30 (2 days)
Breakfast Included
20% OFF$555.89

$444.71

Includes taxes & fees
Junior King Suite - Club Lounge Access - Photo 1
Junior King Suite - Club Lounge Access - Photo 2
Junior King Suite - Club Lounge Access - Photo 3
Junior King Suite - Club Lounge Access - Photo 4
Junior King Suite - Club Lounge Access - Photo 5
Junior King Suite - Club Lounge Access - Photo 6
1/6

Junior King Suite - Club Lounge Access

The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a tea and coffee maker, executive lounge access, a wardrobe, a flat-screen TV with cable channels, as well as pool views. The unit offers 1 bed.

46 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior King Suite - Club Lounge Access

Non-refundable
Breakfast Included
20% OFF$435.35

$348.28

Includes taxes & fees
Junior Suite, 1 King Bed - Photo 1
Junior Suite, 1 King Bed - Photo 2
Junior Suite, 1 King Bed - Photo 3
Junior Suite, 1 King Bed - Photo 4
Junior Suite, 1 King Bed - Photo 5
Junior Suite, 1 King Bed - Photo 6
Junior Suite, 1 King Bed - Photo 7
Junior Suite, 1 King Bed - Photo 8
Junior Suite, 1 King Bed - Photo 9
Junior Suite, 1 King Bed - Photo 10
1/10

Junior Suite, 1 King Bed

1 King Bed498-sq-foot room with city views Club Level - Club Lounge access and light refreshmentsInternet - Free WiFi Entertainment - 55-inch LCD TV with cable channelsFood & Drink - Mini-fridge, free minibar items, coffee/tea maker, and 24-hour room serviceSleep - Select Comfort bed, hypo-allergenic bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerheadPractical - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Lever door handlesEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

46 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryer

Club lounge access, Junior Suite, 1 King

Free cancellation
Before Jun 30 (2 days)
Breakfast Included
20% OFF$469.47

$375.58

Includes taxes & fees
Club Room, 2 Double Beds - Photo 1
Club Room, 2 Double Beds - Photo 2
Club Room, 2 Double Beds - Photo 3
Club Room, 2 Double Beds - Photo 4
Club Room, 2 Double Beds - Photo 5
Club Room, 2 Double Beds - Photo 6
Club Room, 2 Double Beds - Photo 7
Club Room, 2 Double Beds - Photo 8
Club Room, 2 Double Beds - Photo 9
1/9

Club Room, 2 Double Beds

2 Double Beds409-sq-foot room with city views Club Level - Club Lounge access and light refreshmentsInternet - Free WiFi Entertainment - 55-inch LCD TV with cable channelsFood & Drink - Mini-fridge, free minibar items, coffee/tea maker, and 24-hour room serviceSleep - Select Comfort bed, hypo-allergenic bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerheadPractical - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Lever door handlesEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

38 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryer

Westin Club, Club lounge access, Guest room, 2 Doubles

Non-refundable
Breakfast Included
20% OFF$313.19

$250.55

Includes taxes & fees

Guest Reviews

9.8
Exceptional211 verified reviews
AI Summary

Guests highly rate the helpful and friendly staff and frequently praise the luxurious accommodations.

Categories

Cleanliness9.9
Service10.0
Location10.0
Room Quality9.9
Amenities9.4
Value for Money9.4
Food and Beverage9.9
Overall Experience10.0

Select topics to read reviews

S
salsausUS
Verified booking
solo_traveller
Standard Room
Stayed in Sep 1, 2025

"I love about everything: great customer service,and love the breakfast buffet experience. Recommendation to stay at West"

9.0

Pretty clean and location is prefect to me

None

Helpful?
R
Roberta nitiyudoidID
Verified booking
couple
Standard Room
Stayed in Sep 1, 2025

"Exceptional"

9.0
Helpful?
W
WONSOOkrKR
Verified booking
family_with_children
Standard Room
Stayed in Aug 27, 2025

"Exceptional"

10.0
Helpful?
F
fatty2103JAKARTA, JAVA
Verified booking
Business
Standard Room
Stayed in Aug 23, 2025

"Where Kindness Meets Flavor: An Unforgettable Westin Experience.More Than a Stay — A Warm Embrace at The Westin Surabaya"

10.0

My stay at The Westin Surabaya was truly unforgettable. Chef Dayat’s kindness and hospitality stood out, and his dishes—especially the tomyam at breakfast—were absolutely juara! The overall food and beverage were excellent, the service warm and attentive, and the ambience in both the room and the club lounge was serene, elegant, and welcoming. Even though it was only a short stay, every moment was filled with care and genuine hospitality from the entire team—thank you for making me feel so special.

Helpful?
S
ShipotwTW
Verified booking
solo_traveller
Standard Room
Stayed in Aug 23, 2025

"Exceptional"

10.0
Helpful?
M
MANSOORidID
Verified booking
solo_traveller
Standard Room
Stayed in Aug 21, 2025

"Exceptional"

10.0
Helpful?
P
PutriidID
Verified booking
family_with_children
Standard Room
Stayed in Aug 14, 2025

"Exceptional"

9.0
Helpful?
A
ArthurnlNL
Verified booking
couple
Standard Room
Stayed in Aug 7, 2025

"Top hotel"

10.0

Geweldig hotel

Niks

Helpful?
S
SOI LAI
Verified booking
Standard Room
Stayed in Aug 5, 2025

"Exceptional"

10.0

I would like to recognize the outstanding service provided by the hotel staff. There are truly made my stay special and memorable. The entire hotel staff from the floor, front desk, restaurant and housekeeping team. They were friendly and always put on their smile and greeting you. They are efficient, professional, respectful, courtuous

Helpful?
M
MunteanuroRO
Verified booking
extended_group
Standard Room
Stayed in Jul 29, 2025

"Excellent"

10.0

This was one of the Best Hotels I stayed. The room was nice , great bed and pillows, our houskeeper, Sandy, he was just the best, he made our stay more personal&familial by writing letters and making dolls from towls, very careful, all clean always, but in all all the personal of the hotel is veey kind and helpful, the hotel smells good and the breakefast waa the most varied and tasty, maybe the best we ever had, and also the Magnolia restaurant was great, best Salmon I ate. You have fine dining feeling here. Luxory

No negative experiance. Best hotel I stayed after the Clan from Singapure,but here the food was more varied. I will definetly come back here.

Helpful?