SBV Luxury Ocean Hotel Suites

Please if you don’t want to have a nightmare don’t book this hotel! They don’t have a lobby just a security person with a phone also don’t have any number to contact if need something, the building have other hotel name no even the one is posted here and you can feel unsafe the reception look abandoned we can even stay the night we switch to another hotel cause it feel so unsafe

The hotel was nice. But the communication was horrible as far as the condition and amenities the hotel had. The hot tub had no water and was filthy and dirty. I was not able to use it. The kitchenette did not have cooking utensils, stove or hot plate. I had to purchase lots of food because I was not able to cook as I thought I would be able to. My groceries went to waste. The shower head was broken, the elevator button to go downstairs was broken. My room was never cleaned however, someone entered my room and left towels.

Room was very clean and spacious enough towels and beautiful view

The online check in process needs to be reviewed the owner is very rude and argumentative and wasn’t available to assist with my check in! It took me 4 hours to check in because no one had direct contact to the owner! There was also dust and mold in the bathroom vents

The room was great but I really wish the jets n the hot was working would’ve been the icing on the cake

I travel 6 ir 7 times a year, and stay in many places, but I was chock when saw the place nothing like the pictures, but the the more terrible thing is that I have not received my deposit back yet, I call the place and the hosted and no answer, I want my deposit back it said will be here in 2 or 3 days its been six. Please give me my deposit back. And post real pictures.

IVE STAYED HERE A FEW TIMES. ONLY THING I WOULD SUGGEST IS THEY NEED AN UPGRADE AND REPAIR CREW FOR THE FACILITIES.. THE MANAGEMENT CHARGED MY CARD BOTH TIMES DOUBLE THE DEPOSIT.. THEY ACKNOWLEDGED THEIR MISTAKE AND FIXED IT BOTH TIMES.. SINCE IT HAPPENED THE EXACT SAME WAY WE KNOW IT WAS NOT AN ACCIDENT. BUT I ALWAYS GET THE JACUZZI ROOMS WITH THE BALCONY.. ITS LOCATED RIGHT ON SOUTHBEACH.. ACCESS TO EVERY THING IS RIGHT THERE.. NOT A BAD SPOT.. BETTER THAN MOST ON SOUTH BEACH.. THERE IS NO FRONT DESK EVERYTHING IS DONE BY EMAIL AND CODES TO THE ROOMS, AND A KEY CARD FOR THE ELEVATOR.. CHECK IN IS SMOOTH AND EASY.. TAKES THEM FOREVER TO RETURN YOUR DEPOSIT BUT THEY WILL RETURN IT..

1) Booked Ocean view room, was given a city view room. SBV offered a 5% refund. 2) Hotel staff was incredibly lazy and unhelpful. 3) Elevator was not working for an entire day and night, had to carry my luggage up to the 4th floor by stairs. 4) Hotel was in very poor condition. 5) Room was in poor condition. 6) Terrace and balcony lacked many of the furniture and all cushions that other suites had and were also featured in the listing pictures. 7) Hot tub was broken and in terrible condition, probably hasn't been functional in a decade. Lastly, you're taking a chance booking here, you may get a nicer suite or you may get the worst one, like me.

No customer care or service

Mold in the room doors didn't lock, jacuzzi tub didn't work

Not one thing with this visit went right. The staff for the Hotel were extremely rude and not helpful. We were unaware of the hotel name due to every thing being sent to us was coming from SBV Luxury Ocean Hotel Suites. There is nothing luxury about this building, unit, no view, the restaurant, the staff. We were charged by the hotel to store our luggage, at a place we were staying at!

Everything was a hassle and unpleasant. We could not operate the thermostat so it was blasting cold air the entire stay.