SBV Luxury Ocean Hotel Suites

The room itself was nice and what I expected, but the rooftop terrace was very disappointing, the drapes were dilapidated, the long chairs in very bad shape, the hot tub didn’t work( the hot tub is the reason you book the room!!!) and the pergola shades were simply not there!!! I have pictures if you need. Anyway, for the same price I think i could have had something better.

Cleanliness was not up to par

Nice location.

Complete disappointment property in disrepair terrible!!

Loved the stay in the Penthouse. Very clean, and very safe.

Shower. Room size

How dark it was at night. Bed was hard

Excellent place to stay

Check in was difficult you can rent from a host then they won’t hold your bags

I would say customer service is awful, they put only one shampoo conditioner and shower gel for 3 person and stay for 3 nights and when I asked for more they said it would be additional charge for that, every time I asked to clean the room they said is not available and they just left clean towel for us without even make the room clean. I found broken glass in the kitchen when I asked for maintenance to cleanup that they never respond back to text messages and the telephone number they give us goes directly to voicemail the front desk is not responsible if you book through SBV luxury hotel they said is different company . I’ll never come back to this place

Very nice penthouse cool