SBV Luxury Ocean Hotel Suites

Amazing vacation the places it’s beautiful and the location it’s amazing. Very clean and the view it’s breathtaking .. the cleaning staff very very good and friendly sbd the management were really prompt and easy to reach and communicate. I highly recommended this place

Customer service was horrible. They did not answer my calls, and when the last day came , they were there to charge all the stupid fees and plactic key moneys.

Made reservations for 7 days, for my husband and I's 25th wedding anniversary. Even though we were told in advance that the hot tub didn't provide the jets, we thought the balcony with the chairs, the outside upstairs lounge area would be enough to make up for that. We knew it was more of an airbnb rather than hotel, but this should NOT be advertised as a penthouse. The room is cleaned like a 10yr old cleans. There's greasy marks on the doors, gross food or fecal marks all over the walls, there was gum on the sitting chair, candy on the dusty floor, the rainshower shower head didn't work, and the most disturbing part, my husband reached into the safe, only to pull out a DIRTY SYRINGE!!! An actual needle that had what looked like cloudy liquid inside of it. How in the world can you say you cleaned a room with all that in there?!? That could've been a lethal moment in our lives, rather than a peaceful celebration which is what we wanted. We tried calling for room service, no answer, only to be told later their phones aren't working. But the way to call room service...? The phone across from the toilet!!! Why? After night 1 was over, and we got no sleep from the horrific hard bed, the pillows that were laughable and the bedding that seemed dirty too, we decided to pay the money to move hotels. When I told the managing people what happened, she asked if she could simply change us to a different room, that she guaranteed had no syringes, and said we could check out the room before we changed, to verify it was clean. THAT'S NOT MY JOB!! I paid $3500 and expected to have a clean room with no leftover drugs from previous tenants, I shouldn't have to check for them. I've added photos, so they can't say I've made this up. We were in that room from 7pm on Thur to 1130am on Fri. This was such a mistake. My husband and I don't stay at pretentious hotels, we enjoy low-key, but CLEAN places. This was outlandishly unacceptable on every level. If you're a 20yr old group, looking to party, go ahead, it's a spot to try out. If you're a couple in your 40s, I imagine it's exactly opposite of what you're hoping for. Considering we stayed less than 24hrs, I would be quite impressed if they offered any sort of refund considering we left due to the absolute despicable fact that we were put in direct danger from a possible drug or disease infested syringe. I won't take the chance to stay there and be put in that position. I travel once a month for my company, and we use so many hotels. I know that this one will never be on our companies list of hotels. And I'll be sure that I tell all who listen how this place runs their rooms. Please beware when choosing this for your vacation.

Location is great. Right across from the beach. Within walking distance to Lincoln Ave and Espanola Way. Room was clean and bed is comfortable. Great value.

Need some updating soon.

Beautiful

Aggressive security for wrong reasons

SCAM PROPERTY DONT STAY HERE ITS DISGUSTING

ITS A SCAM NO HOT TUB ITS A CESSPOOL

The Hot tub

The floors was not clean sliding door to bath wouldn’t close glass pieces was all over miss information on post for tourist saying the hotel name is SBV but it’s really the ZOcean only sign so wasted gas look for something that wasn’t there even following instructions

The property was perfectly located, safe, clean, and had all the amenities that one would need on South Beach. I would rent it again.

room was nice. we were not told about not having jets in outddor hottub which was the main attraction. check in wasnt as smooth as i would like but not terrible. zero comunication on where and how to get beach items such as chairs and umbrella. so that was alittle frustrating. the room was nice though. the rest of the stay left something to be desired.