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8 / 10 Guest Rating

Hotel Caracol Puerto Morelos

AV Niños Heroes MZ. 5 Lote 29 Region 2, Puerto Morelos, mx

Hotel Caracol Puerto Morelos - main view

About the Property

Central Location in Puerto Morelos
Hotel Caracol Puerto Morelos offers a convenient stay just a short distance away from major attractions like Cancun Underwater Museum and Playa Puerto Morelos.

Comfortable Rooms with Modern Amenities
Enjoy a relaxing stay in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Helpful Bilingual Staff
Our friendly staff fluent in English and Spanish are always ready to assist you with tips and recommendations to make your stay memorable.

Experience the best of Puerto Morelos at Hotel Caracol. Book your stay now for an unforgettable getaway!

Facilities & Amenities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent199 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness6.8
Service9.3
Location9.3
Room Quality7.3
Amenities7.3
Value for Money7.8
Food and Beverage8.3
Overall Experience8.3

Select topics to read reviews

J
Juan FranciscomxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 6, 2026

"Exceptional"

10.0

Que es al hotel que siempre llegó de entrada y me gusta

Todo bien

Helpful?
J
Juan FranciscomxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 4, 2026

"Exceptional"

10.0
Helpful?
L
LenkadeDE
Verified booking
couple
Standard Room
Stayed in May 3, 2026

"Excellent"

8.0

El lugar está muy bien, limpio, económico, buena ubicación, cerca de todo, de la plaza principal, playa, Chedraui. No tiene estacionamiento propio, pero se puede encontrar algo en la calle no muy lejos. La panadería/cafetería francesa de enfrente es muy recomendable para desayunar.

El único problema es la música insoportable que viene de un lugar cercano (calle paralela en dirección playa) y toca hasta muy tarde en la noche, es casi imposible dormir. Somos consientes que Puerto Morelos es un lugar turístico, pero ese ruido simplemente fue demasiado. Nos quedamos nos veces, cada vez una noche por la cercanía al aeropuerto, la primera teníamos una habitación subiendo las escaleras a la derecha, allí se escuchaba mucho el ruido, aunque tenía una mejor vista, la otra vez hacía la izquierda, vista a un muro, pero mucho más tranquilo, casi no se oía la música.

Helpful?
L
LenkadeDE
Verified booking
couple
Standard Room
Stayed in May 3, 2026

"Exceptional"

9.0

Lugar limpio, económico, cerca de todo, buena panadería y cafetería enfrente. Las habitaciones subiendo la escalera a la izquierda son mucho más tranquilas, no se escucha tanto la música. Tele con Netflix.

Helpful?
H
huysebeBE
Verified booking
family_with_children
Standard Room
Stayed in May 1, 2026

"Excellent"

8.0
Helpful?
M
Martha MagdalenamxMX
Verified booking
solo_traveller
Standard Room
Stayed in Apr 28, 2026

"Exceptional"

10.0
Helpful?
B
BautistamxMX
Verified booking
solo_traveller
Standard Room
Stayed in Apr 24, 2026

"Good"

6.0
Helpful?
W
WarrencaCA
Verified booking
couple
Standard Room
Stayed in Apr 15, 2026

"Excellent"

8.0
Helpful?
C
calixmxMX
Verified booking
family_with_children
Standard Room
Stayed in Apr 9, 2026

"Very Good"

7.0

La ubicación

La habitación,para dos personas muy chica y la cama igual ,el baño la puerta costaba mucho cerrar

Helpful?
K
KeltiecaCA
Verified booking
couple
Standard Room
Stayed in Apr 5, 2026

"Excellent"

8.0
Helpful?