Grand Sunset Princess - All Inclusive

Our stay at Grand Sunset Princess was disappointing, especially as a family with children. The biggest issue was the attitude of the staff toward non-Spanish-speaking guests. Service often felt noticeably better for Spanish speakers, while we were frequently ignored unless we tipped. At times, it seemed that even basic service depended on giving a dollar or two. The resort offers very little daytime entertainment for children. The kids club is small and very basic, with only a handful of children participating. The children's water park also lacks adequate shade, with only a few umbrellas available for dozens of loungers. The buffet restaurant service was particularly poor. On one occasion, a waiter took my husband's coffee cup from our table and gave it to a Spanish-speaking couple sitting nearby. When we questioned him, he denied it and casually pointed out that we still had other cups on the table. We found this rude and unprofessional. Another disappointment was that after using the water slides, our swimsuits developed strange white stains that were very difficult to remove. Although the slides were fun, the lower white slide for the little kids was not comfortable at all. While sliding, we felt something sharp cutting us and it was pretty painful. To be fair, there were some positives: the pool water was pleasantly warm, the food selection was decent, and our renovated room was nice. However, these positives did not make up for the poor service and lack of family-friendly activities. We have traveled to many countries and resorts, and unfortunately this experience left such a negative impression that our first trip to Mexico will most likely be our last.

Habitación

Ahora el sargazo...que no tiene nada que ver con la calidad de los servicios del resort

Prima verzorgd, erg mooie kamers die modern zijn ingericht en ruim genoeg zijn. Goede voorzieningen en erg ruim aanbod qua eten. Ruime zwembaden met leuke barretjes. Mooi resort

Het strand was wel echt een tegenvaller, het zeewier blijft een probleem waardoor het erg stonk over het resort en waardoor we niet de zee in konden. Daarnaast moet je geluk hebben met rustige buren, wat wij helaas niet echt hadden.

Bastante cómodo, todo perfecto.

El servicio a cliente fue pésimo, nos ignoraban y no nos explicaba nada y nos discriminaban.

Todo

No me han mandado mi factura me dieron un correo que no es y me urge mi factura quisiera un número de teléfono para hablar con ellos

Las habitacion cómodas e instalaciones muy bien

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Las instalaciones y el servicio excelente calidad-precio

La playa tiene muchísimo sargazo es imposible bañarte