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8 / 10 Guest Rating

Grand Sunset Princess - All Inclusive

Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Grand Sunset Princess - All Inclusive - main view

About the Property

Escape to the paradise of Grand Sunset Princess - All Inclusive, where luxury meets leisure in stunning Playa del Carmen!

Spa Indulgence
Unwind at our full-service spa, offering revitalizing massages, body treatments, and rejuvenating facials to elevate your relaxation experience.

Dining Delights
Savor culinary excellence at our array of 9 on-site restaurants and coffee shop, including Buffet Naranja. Enjoy daily complimentary breakfast and drinks at our bustling bars, making every meal a celebration!

Recreational Bliss
Dive into 12 sparkling outdoor pools and unwind in 4 hot tubs, or dance the night away at our vibrant nightclub. A complimentary beach shuttle ensures effortless access to sun-soaked sands and crystal-clear waters.

Your dream getaway awaits – book your stay at Grand Sunset Princess today!

Facilities & Amenities

Free breakfast
Full-service spa
Free beach cabanas
Fitness facilities
Proposal/romance packages available
Free beach shuttle
Arcade/game room
Health club
Nightclub
Free WiFi

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 8:00 AM to 8:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check Room Availability

1 night · 2 adults

Available Rooms

Suite with Bathtub and Outdoor Shower - Photo 1
Suite with Bathtub and Outdoor Shower - Photo 2
Suite with Bathtub and Outdoor Shower - Photo 3
Suite with Bathtub and Outdoor Shower - Photo 4
Suite with Bathtub and Outdoor Shower - Photo 5
Suite with Bathtub and Outdoor Shower - Photo 6
Suite with Bathtub and Outdoor Shower - Photo 7
1/7

Suite with Bathtub and Outdoor Shower

1 King Bed640-sq-foot room, furnished balcony with pool views Layout - Bedroom and living roomInternet - Free WiFi Entertainment - 50-inch LED TV with cable channelsFood & Drink - Espresso maker, free minibar items, and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, slippers, and free toiletriesPractical - Safe, iron/ironing board, and deskComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningNeed to Know - No rollaway/extra beds availableNon-SmokingRoom/bed type depends on availability at check-in

59 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarSafety deposit boxTelephoneHair dryerDeskPrivate bathroom

PLATINUM SUITE SWIMOUT

Non-refundable
All Inclusive
20% OFF$436.01

$348.81

Includes taxes & fees
Platinum Suite Plunge Pool - Photo 1
Platinum Suite Plunge Pool - Photo 2
Platinum Suite Plunge Pool - Photo 3
Platinum Suite Plunge Pool - Photo 4
Platinum Suite Plunge Pool - Photo 5
Platinum Suite Plunge Pool - Photo 6
Platinum Suite Plunge Pool - Photo 7
Platinum Suite Plunge Pool - Photo 8
1/8

Platinum Suite Plunge Pool

2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed484-sq-foot room, furnished balcony with pool views Layout - Bedroom and living roomRelax - Private poolInternet - Free WiFi Entertainment - 55-inch flat-screen TV with cable channelsFood & Drink - Espresso maker, free minibar items, and free bottled waterSleep - Blackout drapes/curtains and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and deskComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningNeed to Know - No rollaway/extra beds availableNon-SmokingRoom/bed type depends on availability at check-in

45 m2
Sleeps 3
1 King bed (151-180 cm wide)
1 Sofa bed (90-99 cm wide)
Amenities
MinibarSafety deposit boxTelephoneHair dryerBathrobeDesk

Platinum Suite Plunge Pool

Non-refundable
All Inclusive
20% OFF$434.06

$347.25

Includes taxes & fees

Guest Reviews

8
Excellent137 verified reviews
AI Summary

Guests highly rate the spacious, comfortable rooms and villas and frequently praise the excellent pools and bars.

Categories

Cleanliness8.0
Service9.0
Location6.5
Room Quality8.5
Amenities9.0
Value for Money7.5
Food and Beverage7.0
Overall Experience8.5

Select topics to read reviews

R
Road50506812043
Verified booking
Family
Standard Room
Stayed in Jun 26, 2026

"A mid holiday"

4.0

Our stay at Grand Sunset Princess was disappointing, especially as a family with children. The biggest issue was the attitude of the staff toward non-Spanish-speaking guests. Service often felt noticeably better for Spanish speakers, while we were frequently ignored unless we tipped. At times, it seemed that even basic service depended on giving a dollar or two. The resort offers very little daytime entertainment for children. The kids club is small and very basic, with only a handful of children participating. The children's water park also lacks adequate shade, with only a few umbrellas available for dozens of loungers. The buffet restaurant service was particularly poor. On one occasion, a waiter took my husband's coffee cup from our table and gave it to a Spanish-speaking couple sitting nearby. When we questioned him, he denied it and casually pointed out that we still had other cups on the table. We found this rude and unprofessional. Another disappointment was that after using the water slides, our swimsuits developed strange white stains that were very difficult to remove. Although the slides were fun, the lower white slide for the little kids was not comfortable at all. While sliding, we felt something sharp cutting us and it was pretty painful. To be fair, there were some positives: the pool water was pleasantly warm, the food selection was decent, and our renovated room was nice. However, these positives did not make up for the poor service and lack of family-friendly activities. We have traveled to many countries and resorts, and unfortunately this experience left such a negative impression that our first trip to Mexico will most likely be our last.

Helpful?
O
octaviomxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 26, 2026

"excelente experiencia"

10.0

Habitación

Ahora el sargazo...que no tiene nada que ver con la calidad de los servicios del resort

Helpful?
B
BerengereblBL
Verified booking
couple
Standard Room
Stayed in Jun 25, 2026

"Good"

6.0
Helpful?
M
MennonlNL
Verified booking
couple
Standard Room
Stayed in Jun 24, 2026

"Excellent"

8.0

Prima verzorgd, erg mooie kamers die modern zijn ingericht en ruim genoeg zijn. Goede voorzieningen en erg ruim aanbod qua eten. Ruime zwembaden met leuke barretjes. Mooi resort

Het strand was wel echt een tegenvaller, het zeewier blijft een probleem waardoor het erg stonk over het resort en waardoor we niet de zee in konden. Daarnaast moet je geluk hebben met rustige buren, wat wij helaas niet echt hadden.

Helpful?
S
SALMERON CHABLEmxMX
Verified booking
couple
Standard Room
Stayed in Jun 22, 2026

"Pésima atención pero buena estancia."

5.0

Bastante cómodo, todo perfecto.

El servicio a cliente fue pésimo, nos ignoraban y no nos explicaba nada y nos discriminaban.

Helpful?
F
Federico64000mxMX
Verified booking
couple
Standard Room
Stayed in Jun 22, 2026

"EXELENTE"

10.0

Todo

No me han mandado mi factura me dieron un correo que no es y me urge mi factura quisiera un número de teléfono para hablar con ellos

Helpful?
J
jaquelinemxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 21, 2026

"Exceptional"

10.0

Las habitacion cómodas e instalaciones muy bien

.....

Helpful?
F
Federico64000mxMX
Verified booking
couple
Standard Room
Stayed in Jun 20, 2026

"Exceptional"

10.0
Helpful?
T
ThomasfrFR
Verified booking
couple
Standard Room
Stayed in Jun 20, 2026

"Exceptional"

10.0
Helpful?
T
TamaraesES
Verified booking
solo_traveller
Standard Room
Stayed in Jun 19, 2026

"Exceptional"

10.0

Las instalaciones y el servicio excelente calidad-precio

La playa tiene muchísimo sargazo es imposible bañarte

Helpful?