Host & Stay - Osborne House

Plenty of room. The big bathroom.

A bit too far from town, also all the stairs to climb in the house. Not enough drinking glasses, just 3 of this and 3 of that, certainly not enough for eight people. Not enough information in the house, could do with TV manuals, electrical manuals The toilet on the top floor hadn't been cleaned! Stains in the toilet and toothpaste dribbles on the floor! Not good at all. I had the back bedroom at the top of the house, and there was thick dust behind the bed...not cleaned properly! and a broken light fitting in the ceiling. Not many hand towels

The house was in a good location within walking distance of the town. The children loved the view from the windows of the marina and the passing trains, especially the steam train. The area was quiet. The house was well furnished and comfortable. The owners responded promptly to any queries we had.

Parking was problematic, particularly as it was a hot bank holiday! The kitchen would benefit from some updating.

Lots of space. Quite location

Location good , easy parking , large house , comfy beds.

Bean bags in living room definitely needed a clean dust on windowsills and blinds and and cobwebs on the ceiling beams on the top floor one of the kids also stood on some broken glass in the living room within about 20 minutes of getting there , linens and towels were spotless as was the bathroom but the standard is definitely lacking in some areas.

The property was lovely with loads of room

We have used Osborne House for the past 3 years at Easter for ourselves and our daughter’s family - 7 of us and a dog. It has plenty of space for us all.

Unfortunately the macerator for the top floor toilet leaked late one night and the stench was horrendous. We contacted Host & Stay the next morning and it was repaired later that day, but the smell lingered….…. This incident detracted from our last full day, which thankfully was a sunny, hot and we were able to be out most of the day! The repair service was excellent and the workman did a brilliant job.

Superb Comfort: The beds were incredibly comfy and everything was presented very cleanly. It’s a very spacious home that feels bright and airy. ​Excellent Facilities: The house is packed with great amenities. We especially loved the powerful showers and the overall high standard of cleanliness throughout the living areas. ​Stunning Views: The property offers some great views that really added to the experience. ​Perfect Location: It’s in a brilliant spot. Although there is no on-site parking, we found it very straightforward to park nearby when we arrived. ​Overall, a lovely, clean, and spacious place to stay. We really enjoyed our time here and would definitely recommend it to others looking for a great base in the area!

​Serious Plumbing Issue: There is a major leak from the upstairs bathroom into the kitchen ceiling. Although maintenance attended, the ceiling remains waterlogged, bubbling, and stained. Most concerningly, when the upstairs shower is in use, the kitchen tap automatically runs boiling hot water, which is a significant safety hazard. ​Appliances & Electronics: The downstairs TV was non-functional (an issue we noted has been mentioned in previous reviews but remains unaddressed). Additionally, the toaster buttons were broken. ​Housekeeping Details: While the house was generally clean, we found items left behind from previous residents, including socks behind doors and a hairbrush under a table. ​Furniture Condition: There are noticeable marks and stains on much of the furniture, including the sofas and carpets, which detract from the premium feel of the property. ​Kitchen Tap: We appreciated maintenance coming to fix the detached hot water handle, but the underlying pressure/plumbing issues between the shower and the kitchen still persist.

Location was great

It was disgustingly dirty, vomit on the mattress that had not been cleaned at all, vomit down the front of the toilet, the floor in the shower room had not been cleaned as there was food stuck to it, the bin had not been emptied from the previous guests. I don't actually think that the ground floor had been cleaned at all. There were not enough towels for us all and because of the vomit on the mattress there was not enough beds for everyone. The kitchen blinds were thick of grease and dust and every single plate, bowl and cutlery item had to be fully washed as they were all dirty. This was reported to Host & Stay and a cleaner was supposed to arrive the next day which didn't happen. Reported twice since and had nothing back! Terrible customer service.