HOTEL CERRO, Autograph Collection

We have stayed at Hotel Cerro many times, and we are always impressed with the staff, the facilities, and the comfort of the beds. It is a beautiful hotel, right in the heart of the fun of downtown SLO.

Nothing.

Fijn hotel, locatie midden in het centrum met alles op loopafstand is echt top!

Viel echt niet tegen maar het ontbijtbuffet zou qua keuzes wat ruimer mogen. Maar nogmaals, huidige ontbijt uitstekend

Rooms were spacious

The valet parking wad around the corner from the hotel

Unfortunately still the same problems! Shower floods! Water from the shower does not drain, instead it pools and then overflows out onto the floor outside of the shower stall. Had complained about this during our second stay at this hotel and was seriously shocked and dismayed to find they had put us in the same room with the very same problem! Am completely shocked that management hasn't done any correcting of the problem and had the nerve to put us back into the same room with the same problem! (NOTE: We were not the only ones experiencing the flooding; another patron expressed the same complaint of flooding!). To add insult to this experience, the front desk's response was to "add 10,000 points to my Bonvoy Membership, (NOTE: IT'S NOT THE NUMBER OF POINTS THAT COUNT TOWARDS UPGRADING MEMBERSHIP STATUS, IT'S THE NUMBER OF NIGHTS STAYED!) So, bonus points that mean nothing; having to call the front desk to complain; mopping up the flooded floor; more wasted time in setting up a dike of towels in the shower to prevent flooding and slips or falls constitutes a very BAD EXPERIENCE! Because of repeated problems will downgrade to 1! Maybe they don't appreciate our business. OK, got it! Won't return! Not the Marriott hospitality we expected for $300.00 a night!

Excellent! So accommodating and eager to offer top notch service. Early check in, great referrals into town and spotless!

We hosted my son's Rehearsal dinner at the Cerro. We had about 10 family members who also stay at the Cerro as well. The staff couldn't be more helpful and accomodating. My son and his fiance were giving a beautiful room. Working with Jessica Perez in the catering department was amazing. She was friendly, patient, knowledgeable and helped me navigate dinner for 73 people. She suggested menu items and bar options and even helped with putting placecards and table numbers on the tables beforehand. She was always available to answer my questions. The dinner ran seamlessly. The Hotel is very cute and quaint and right off the main street where all kinds of shopping and restaurants are. It was a perfect start to a beautiful and memorable weekend.

Make sure to get a garden facing room, better view and air conditioning units of neighboring bldgs are noisy. Room layout/design was great, 2 great espresso places across the street and a stones throw from the Thursday Farmer's Mkt. Their gym has "like new" equipment and able to get an adequate workout. I like a firmer mattress, but that's me.