HOTEL CERRO, Autograph Collection

Great location. I loved having bikes. The staff is very friendly. The spa is very pricey and so is the valet parking. So I got a massage outside of the hotel and also parked in a local garage instead of the hotel.

Terrific location

Room was a bit too small Light control was a bit confusing

Très joli et propre Piscine en roof top Dans le centre mais calme Chambre sur jardin Personnel très sympa

La douche grande mais on met plein d’eau partout mais c’est un détail

The attitude We arrived at the hotel on August 1 around 2pm. The young lady at the front desk was not friendly and told us to return at 4pm for check in. Whatever it takes to be kind and welcoming this hotel wants no part of it. Not once when we came in after dinner or walking the town did anyone even look up, smile or greet us, ( the exception was Matt who was later at the front desk and a young man at the valet station). The room We booked one of the loft rooms because they looked so chic in the online photos. The furniture was beat up looking windows were filthy and the sheets hadn’t been changed on the pull out couch. ( pictures are attached). After fees we paid almost $1000 a night for this room Check out On check out we asked three times for a luggage cart to be brought to the room. We finally went downstairs to the valet and asked for one ourselves, no one had contacted them. I should also mention at this point that parking is $45 a night. All in all our experience was cold and unfriendly Needless to say we would never stay at this hotel again.

The room was stunning & luxurious for my husband and I celebrating our first wedding anniversary. The staff was incredibly kind & helpful as well! We especially loved the rooftop pool & the outdoor courtyard.

Clean modern room.

We booked a balcony room. All we had a view of was the top of the nextdoor buildings with equipment on them. I felt rooked. The loud buzzing of machinery on the top of the buildings made the balcony unusable. These rooms should not be marketed as such. The hotel is perpetrating fraud with this advertising.

The location is perfect as far as access to downtown SLO. Staff was friendly.

Bed was quite uncomfortable. Mattress felt worn out. TV wasn’t working due to issues with Dish. For the area, this hotel is one of the most expensive so I would expect everything to be perfect.

This hotel is absolutely not worth the $500/night price tag. I drove 4 hours expecting a restful and high-end experience, but my stay was disappointing from start to finish. Doors were slamming all night the first night, and there was loud partying outside the second night that made sleep impossible. There was a power outage during my stay, and basic amenities like a disposable toothbrush weren’t available when I asked. I requested a room change and was told nothing was available. They only waived the parking fee ($90 total), which doesn’t come close to making up for the disruptions and lack of service. Definitely not the standard I expected at this rate. I would not stay here again.

The manager Matt chose a great team to run this hotel. Izzy at the front desk was more than helpful for the two nights we stayed for Independence Day weekend. She was patient even though my family and I had weird request throughout the night for extra towels and blankets. She rushed them up herself when the cleaning team was busy with another room. Hugh, Jesse, and Sam in valet were very professional and had no issue driving my manual Dark Horse. The room was beautiful and I had to check twice that we weren’t at a 5 star hotel. So clean! Of all the hotels we’ve stayed in the world, this is the only one in the top five that is a 4 star hotel. The only issue we had is with the WiFi and getting the TV channels and apps to work. Hopefully these will be fixed next time we come by. Thank you Hotel Cerro from our family and doggos.