EM Royalle Hotel & Beach Resort

It was close to the beach and I just like the quiet and peaceful area. I like that balcony facing the beach. Pool was clean. Friendly customer service and I like how the owner was a US Air Force Veteran but never got to meet him.

The breakfast were not included while I paid more than 11k PHP. I thought there was free breakfast then there was not. The breakfast was so small and the smoke fish were not available during my stay. The pool fountains could use some repair. Rusty bathroom walls. Amenities with hygiene could at least give me a Q Tip.

No water in the bathroom!

Staff were attentive, but lack options for alcoholic beverages, very convenient to the beach, could used some work on making their pool/beach patio a little bit more desirable to chill, n relax.

Location

They forgot to retun my drivers license and i only realized when i got back in manila. I was there for 2 nights and the booking was under my name. How could they not know whom to return it to .

Opt in to book ocean front room to experience the breeze and sunset view!!

We recently stayed at the Em Royalle, and I must say I was extremely disappointed with the overall experience. The hotel's attention to detail was shockingly poor, making my stay quite unpleasant. Firstly, upon check-in, I noticed that the bed set was lacking a top sheet. Upon request, the staff insisted that that's how they make the bed. It was clear that the staff had not paid attention to detail. Secondly, we were lacking basic toiletries such as towels, hand towels, shampoo, conditioner, toothpaste and toothbrushes. We asked for housekeeping services but they replaced the bath rug with a worn out rug, very poor. Furthermore, the service was lackluster. The front desk staff seemed disinterested and unprofessional, failing to address my concerns promptly. Our room key kept on resetting at 12 noon and we have to request access from thr front desk. It was evident that there was a lack of proper training and supervision. I was extremely satisfied with the kitchen services and the food was great. Location is pristine since the hotel is by the beach. Overall, my experience at Em Royalle Hotel 2/5. Recommendations: • Improve cleanliness standards: Ensure that rooms are thoroughly cleaned and maintained to a high standard. • Upgrade amenities: Provide guests with quality towels, toiletries, and other amenities to enhance their comfort. • Enhance staff training: Train the staff to be more attentive, courteous, and professional in their interactions.

Room was dirty. There was a roach in the bathroom

Room is clean. The view is breathtaking. Staff is friendly. Overall it’s a beautiful place. We will recommend.

Place needs update

We enjoyed our stay here. We love the pool and the beach. Friendly staff and beautiful location!