EM Royalle Hotel & Beach Resort

The view

About the towels that was gone missing 2 towels according to the housekeepers that’s for sure our kids left it in the pool. We actually didn’t pay attention of how much towels were being prepared for us since we had booked 5 rooms for the whole family. We were being charged thousand pesos a towel which is not worth a thousand firstly because it’s no longer a brand new towel . To cut the story I just pay 1k because I don’t wanna spend some more money for the towels !

Front beach property, just seps away from the beach. My only comment and concern was that at 3:00 in the morning someone opened my niece’s room and someone entered in their room. I’m not sure if that’s a mistake at the front where they issued a key to a room which was already occupied. This is a safety and needs to address because you don’t know if that person who entered my neice’s room has a bad intention. Otherwise the property is good, it won’t have been nice if they offer free breakfast.

Great beach front location, very kind and accommodating staff.

The restaurant, some days you get good service and some you don't.

Beachfront

The door of the room needs to be pulled harder when going out, making slam noise. There is a charge if paying by credit card which i’m not aware of when i booked.

It was less crowded. Staff are nice and polite. Pet friendly. Food is okay.

We booked a room with sea view and balcony but we were given a different room (still sea view but no balcony) and there were no adjustments in the room rate. No towels in the room when we arrived and we had to request for it, we only received it the next day. Additional charge for additional blankets and pillows. Refrigerator not working. Additional charge when paying via credit card. Wifi slow. Only one room keycard provided.

The hotel and room is clean and well maintained . We had a comfortable stay. It's rate is budget friendly. It's right in front of the beach which is the killer. At the same time they have a pool that you can use when the waves are crazy. The area is less crowded and peaceful. The San Juan gimmick area is just a 10min drive. At first I was kind of turned off when the guy on the check in counter had to narrate the possible penalties and additional fees that you may encounter, like extra fee for this extra this and that. But I would still recommend this and would love to come back, because they charge lower and you'll get value for money

Front desk personnels should atleast treat all guests fair and same. Be nice to every guest. Guest without using branded stuffs should also be treated the same way with guests using branded stuffs. Housekeeping staffs are friendly and accomodating.

7.2 “Good view with easy access to beach but slightly far from restaurants” Hotel is easily seen and accessible from the main road. Its just that if you don’t have car, you have to ride tricycle going to Urbiztondo beach where commercial stores (restaurants, bar, etc.) are located and also the surfing point. It is 10-15 mins away from the hotel. Preferably book this online than on-site because it is way cheaper. Hotel is okay, a little old & typical look but good enough for couples or families who wants to have a quiet place rather than the busy area of San Juan. It also has a pool with easy access to beach area. It is not crowded. Staffs are accommodating when we checked in and also when we extended our stay. Down side we found are shower water pressure is low, the 2nd room where we were transferred (due to extended stay) – aircon is not working enough to cool the whole room, no nearby restaurants or convenience store. Good side of this hotel is it has a great view in the morning and afternoon if you chose beach side rooms and at upper floors.

Room layout

The staff!