WoodSpring Suites Austin Georgetown

the view

Hello, I am very disappointed with my recent stay at your hotel. The room was not clean, the bathroom appeared poorly cleaned, and there were cockroaches of different sizes in the room. I actually wanted to leave the same day I checked in, but I was told there would be no refund, so I had no choice but to stay the night. The room conditions were unacceptable. The air conditioner leaked water onto the floor, and when I lowered the temperature, the walls became damp and sweaty. One of the lamps was not working, and the fixtures appeared rusty. The hallway also had an unpleasant odor. Additionally, the bedding was inadequate. There were only sheets on the bed and no proper blanket provided. I was later informed that I would receive a refund because I checked out one day early, but I have not received any refund or deposit. I would appreciate an update regarding my refund as soon as possible. Thank you.

the staff was great . very friendly ! the beds are good and i had clean sheets . whoever is cleaning the rooms does a great job

ad said they have ice ; ad said internet was free -neither are true the 2 times i stayed there the TV didn’t work second time the wifi didn’t work . there are kitchenettes but no table to have a meal the coffe is horrible

The location was decent.

The bed, shower and counter tops were dirty.

Not too much

Not clean, no ice, no coffee, no extra towels. 3 adults has 2 towels & 1 rag. No one ever at front desk.

Nada

El servicio y las tuallas sucias el sillón rompido pero una cama grande y me dieron una pequeña

Inconvenient! Staff had no sense of urgency. Had a long line for check in. Had to load my kids and a cart full of our bags to four different rooms bc they kept giving us the wrong room none were vacant.

1st she gave me room 110 and it was a single bed and we paid for a double bed. 2nd room was 226 and it was dirty and not ready 3rd room was 225 and there was a man laying down on the bed when we went inside. 4th room finally was vacant and bed was semi made