InTown Suites Extended Stay Columbia SC - Columbiana

Unfortunately, we are currently residing at the Intown Suites hotel located on Two Notch Road, as we await the closing of our new home. I must emphasize that our experience at this establishment has been nothing short of traumatic. We have been staying here since May 28, 2025, and are scheduled to close on our home this coming Wednesday, June 18, 2025, which is a welcome relief. The hotel's environment is extremely unpleasant, with evident drug activity, solicitation, and excessive noise from the people above our room on the 2nd floor. Furthermore, we have been experiencing issues with our toilet, which has been non-functional for a week. Despite maintenance efforts, including the purchase of a plunger, the issue persists. We were informed that a plumber would visit on Monday, but apparently, they arrived yesterday without resolving the issue, which is affecting both the first and second floors. It is alarming to note that the hotel has only one maintenance person and one housekeeper. Upon arrival, guests are provided with a set of sheets and towels, which become their property after use. However, during our first week, the housekeeper failed to tidy our room due to an overwhelming number of check-outs. We pay weekly, but consistently experience issues with room access after payment, with the excuse being that the system may not have reflected our payment promptly. I strongly advise against staying at this hotel.

Very convenient and quality was worth the price

Excellent staff at front desk, friendly, helpful.

Stove didn't work. TV got 1 channel. Air conditioner leaked. Came 3 days later just to put a stick under it. Left the 6 towels on the floor soak and wet. Towels should have been removed at that time. Propertty was being pressure washed. By my room having a Big gap under the door. When I returned to the room after working hard to come find out the floor all wet. . Never fixed the stove. But they did fix the TV after staying. 4 days with 1 channel.

I was late traveling and arrived after 7pm Monday and unable to check in and had to get another hotel Came back Tuesday at 4:25 pm and no one there to check me in. I had to get another hotel room again. Filed complaint and they refused to provide any refund and said I was a no show!!!!! Unbelievable!

Everything