Gatlinburg View Lodge

I'll start by saying I don't know were folks who gave this place 3 or more stars ever stayed before. The unfortunate reality is the description and photos paint a bogus story of what this is. It's a 3rd rate elevated motel that makes Super 8 look like the Hilton. They should be tarred and feathered for charging more than $200 a night, as well as not providing refunds. The is no check-in desk/office or live person. It's all done through hotel.com app or texted. There is "No One" to physically talk to or see. You can send text messages or call the number provided and never get a response or call back. Community kitchen is not what you think....it's a small galley kitchen for communal cooking. Community Center is a room converted to be a business center, billiards room, place to play video games and go to the bathroom. Rooms are small, no coffee makers, small refrigerators and microwave. TV satellite service takes half a day to get to work. Wi-Fi service is intermittent and takes the system 10 minutes to either recognize the password or log you into it. It's true that there is no hot water. The bath tub had mold around it where it meets the tile. The rooms are dusty, with people's hair and just filthy out right. The beds are old college dorm beds. The springs make the classic loud sound everytime you get in, out or just move. There is real air flow so the room is stagnant. The toilet fills slowly and needs to be flushed twice. See my Google Review!

I recommend any one who is planning to stay at this property to read the reviews. I won't have time to write the negatives of it.

We really wanted to enjoy this property. We were surprised at how new the furnishings were. The bed was very clean. The sheets were very soft, you have a full size refrigerator, microwave, and a kitchen table with a Keurig. This hotel would be a gold mine if it had not been for the cold water. I really wanted to love this place, but unfortunately having to reach out to the owner and not getting a solution is the reasoning behind this review. We were told at 4pm to let the water run for 10 minutes and it would get hot. It did not. We left the hotel and picked up a few things in town. We come back that night to shower, and I couldn’t even stand the water temperature for 2 minutes. The water was coming out almost ice cold. We decided to again let the water run for 10 minutes, and nothing happened. We continually called the owner only for him to send us to voicemail. The runner for the hotel did come up with towels and explained that “others” were taking a shower and to wait. This is what the other person on her end of the phone told her to tell us. We were never followed up with.This was a 5 night stay, and we were never contacted back once. This would be the perfect hidden gem, but unfortunately this place lacks proper management and has no hot water. If you can bare a cold shower, this place would be suitable for you especially for the price in Gatlinburg this time of year. We were on the 2nd floor facing the woods on the very end of building closest to the outdoor seating.

I have no idea where to even start. The room had black mold on the wall, bug infested, and absolutely no hot water. This was by far the worst hotel I ever stayed at in my lifetime. We spent the entire stay killing bugs that we had to google to find out what they were. We complained and all we got was the “maintenance” came and swept them up. We were given one towel for 2 people. The bathroom had mold as well and not a drop of hot water considering the temps outside. It smelled musty and the bed was 2 twin bunk beds pushed together. The bed had a hump in the middle which made it horrible to sleep on. This place should not be allowed to remain open because it is a health hazard for sure. I’m not sure if management has changed since the good reviews but it is definitely horrible now. The check in process was a nightmare. We had to call 7 times before we were given a room number and door code. Steer clear of this place.

This particular property started off awful from the moment we got to the hotel. The “customer service” number you call RARELY will answer the phone. When he did manage to answer my calls the first time he told me I had no reservation then hung up on me. If it wasn’t for the awesome cleaning staff that hotel we would’ve never gotten in touch with a manager for ANYTHING! Our check in time was 4 and we weren’t able to get in our room until almost 5. The customer service for this hotel is a complete joke and is VERY VERY VERY RUDE. We will never stay here again nor will I ever recommend this hotel to anyone. Do yourself a favor and just don’t book here if you want to enjoy your stay. No hot water either fyi so if you like cold showers then good for you.

My son got bit with bedbugs The air conditioner had no remote The TV did not have a remote control The plumbing, the mixing valve for the shower tub did not have enough hot water Life, safety emergency, lights broken Smelled like mildew the room Very noisy Shower had mold

Don’t book or stay in this hotel. Is a scam!! Nobody is responsible for you there. We didn’t entry because they sent us a message that said is a contactless check in with a code to entry and was ok but when we arrived nobody was there!! Any other guess, workers or staff, we called and they just said is a contactless but when we booked this information wasn’t there and they said in the Expedia site that they will have front desk people until 10 pm but nobody show anywhere. Is very suspicious and dangerous because you don’t know who can entry on your room and nobody can help you because was anyone there!! Do no book this property! This people was to be out Expedia site, is a scammer, also I called Expedia and the first time they said yes is dangerous and we can help you find another hotel and refund my money but then they change their mind because someone told them someone is there but is not true. We took pictures off the property and we stay outside for more than 2 hours and nobody show. Terrible service and terrible hotel

Overall we were happy with the cleanliness and appearance of property. However, taking a lukewarm shower with poor water pressure and then not having heat due to unsafe electrical conditions was less than ideal. Also, we were not informed until on site that it was a contactless facility; this, in my opinion, was no longer necessary as we are not currently in a pandemic situation.

The outside property was decent and clean. Unfortunately we rented 2 rooms and one of the rooms was very dirty and had not been clean since the person that stayed prior to us.

The bathroom was not clean when we arrived. There was a dirty cloth hanging on the shower rod and dirty toilet paper pieces all over the floor. The shower did not have warm water. We had to take a cold shower. The location was good and check-in was easy.