Holiday Inn Club Vacations New Orleans Resort by IHG

Check in was terrible…staff was unhelpful and refused to check me in until I went to some VIP room….it was 8:30pm and I did not want some VIP check in. They made me wait 45 minutes as the front desk person just sat there talking to security guy. I kept asking to just let me check into my room but she would not help me. Unprofessional and not about guest satisfaction at all. Once I got to VIP room, staff was incompetent and couldn’t do my check in properly so after an hour, guess what? The front desk person had to check me in!! Never again!!

Great location, valet parking very good unfortunately check in was terrible. After a long drive we were told we had been given VIP check inn Amazing we thought but o no it’s just a hard sell on their time share. The lady was very nice until we said no and then the niceness seemed to fade away.

No additional comment.

Location was great, and hotel was clean. Employees were very friendly, especially Miss Sue. When you check in, they try and get you to do a timeshare pitch. I'm not a fan of this approach but I've come to expect it from these vacation type properties The pool was very small and dirty, but at least it was warm.

Excellent location. Susan at the front door is wonderful. Very helpful, friendly, greets everyone as if they are old friends. A large Rouses Market is within walking distance. The outdoor pool is comfortably warm and has a nice seating area. Highly recommend this hotel.

Miss Sue made the stay so enjoyable. She remembered our names, she was friendly each and every day each and every time we saw her. Miss Sue and her wonderful spirit of friendliness and hospitality made the trip that much more enjoyable.

Our Family stay was excellent! the hotel was clean, all the employees at the hotel were nice but I must say, the one who took the grand prize was Mrs Sue, shes at the front door greeting everyone with a smile on her face and excellent energy! Highly recommended, however, try not to get a room facing the main street. we heard everything and everyone who walked by. however, none of my other families had that issue :( everything was clean and comfy. thank you, will definitely be staying there, however, not facing the main street lol

Staff was friendly and great to deal with. Area is a little loud but close to the tourist amenities. Small problem with our room being assigned to other guests but quickly solved. All in all a good place to stay

Room was clean and very nice. It was worth the value for the money. I will say that we did not receive any maid service the entire time which was 4 days. They didnt even bring fresh towels. I had to call everyday and ask for them.

You really can't get much more convenient than this spot: Bourbon Street nightlife a block away, the St Charles Streetcar right outside the door, three breakfast places nearby, and all the stuff on Canal Street an easy walk. Downsides? Good luck trying to fill up that fridge in the room with fresh food. Plenty of daquiris, beer, oysters, and fried foods for sale, but nary a banana nor a muffin to be found within a mile of the hotel.