Embassy Newcastle, Sure Hotel Collection by Best Western

Staff great

tried to charge £10 for 30 minute early check in which is ridiculous other than that it wasn’t too bad probably won’t stay again though

Could hear steps in room above. Loud sounds along corridor but it did seettle down

Lets say I wouldn't stay there again.

This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people. The next door pub waggon team is also an asset, good food at reasonable prices. Convenient location, felt safe, plenty of parking - couldn’t ask for more.

First off the review is for my experience we had it’s not for the hotel as it’s not a 4 star. Great location just off the A1, close to shops also. We arrived quite late but there was plenty of car parking spaces which was good, next door was pub which served food which is ideal. Entry via a key card or intercom so it felt safe. Through the door to reception where there was a few tables and chairs for breakfast. Adam was on reception we were greeted with a smile he asked how our day had been and if we had drove far we told him where we had drive from and how long it had taken and he joked and how long it takes him to do the same journey lol he was polite , helpful and really attentive. Nicest receptionist I’ve ever met. We went up to our room you could tell it used to be a premier inn it still had the carpets, headboards and curtains but the hotel had only been open a week so I presume the more money they make the more they can invest in the hotel which is needed a little especially the carpets and the bathroom but the room was clean ( with a note from Helen who had cleaned the room) with tea, coffee and biscuits provided. You could tell all the bed linens were new and the pillows were amazing we had the best sleep ever. Came down stairs to check out in the morning (10am a little early I thought lol) staff were lovely asked how we were and what we had planned. Had a good chat and felt welcome which sometimes you don’t really get that in big places so it felt nice. We missed breakfast but by the looks of things they had quite a selection. So all in all it was a good stay but the staff made it better especially Adam. We would stay here again.

Greeted with massive pile of mattresses in the car park (not the best welcoming view - apparently awaiting council collection). Couldn't access the building to get to reception (have to be buzzed in). Looks like an old Premier Inn that's been run down and a few new signs up. Room was nice and big but run down. Poor state of furniture.

Great to see a hotel refurbished, ideal location. Great staff.

Wife booked a room at this hotel several weeks ago as a halfway stop over for a break away to Scotland. Less than 48 hours before we were due to travel, the hotel left a message on her answerphone, cancelling our booking, blaming the government because of Afghanistan asylum seekers and child refugees (their words), and to call back if we wanted to discuss further. We did call back, left a message, but no one returned our call. Also contacted the central switchboard who assured us someone would call back, which they never did. Extremely poor set up in our view, so be forewarned if trying to book a room at this place.

Disgusting