Park Hyatt Shenzhen

I had high expectations for the Park Hyatt Shenzhen, but unfortunately, my stay fell far short of what a hotel at this price point should deliver. The biggest issue was the breakfast at the Glasshouse on the 47th floor. We went down around 10 AM and found a queue of over 30 people waiting outside for a table. There was no proper management, no alternative arrangements offered, and no apology for the wait. For a luxury hotel charging premium rates, this level of chaos at breakfast is completely unacceptable. The room itself was another letdown. It felt small and oddly laid out – the bathroom took up nearly one-third of the space, leaving the living area cramped and impractical. There was barely enough room to open a large suitcase. For the price charged per night, you would expect a more comfortable and functional space. Overall, this stay offered very poor value for money. Between the endless breakfast queue, the awkward room layout, and the lack of attentive management, I left feeling that the Park Hyatt Shenzhen is riding on its brand name rather than delivering a genuine luxury experience. I would not recommend it and will not be returning.

Park Hyatt Shenzhen is undoubtedly a top luxury hotel. Rooms are spacious, well furnished and designed. Total black out. Pool area is excellent. The entire journey from the ground floor to the room is flawless. The location is somewhat on the south edge but reasonably close to Coco Park and the nearby metro.

We had 2 rooms including corner suite which was stunning and super comfortable. Cleaning staff were amazing. Breakfast options were vast and delicious. Ordered items arrived quickly. Check in process was cumbersome. A welcome drink and place to sit would have been nice and they need to recognise traveller weariness and that for many foreigners China is quite an alien seeming country so need to provide more of a “welcome to our hotel - this is what we’ve got to offer” type experience. We paid extra for inclusive bar and lounge but were left very unclear about what was actually included - if they could just have a piece of paper with all the information it would have resolved the issue. In the end we only used the bar one evening and felt like second class citizens for trying to use our inclusive package. We didn’t try the lounge at all - who knows what was included! Likewise some printed information about all the hotel restaurants would have been helpful especially as you have to use multiple lifts to access communal areas - the place felt like a maze! We ate out! The hotel pool is a bit functional - more like an exercise pool than somewhere to hang out with the requirement to wear a swimming cap and no bar service. It’s also fully covered and not that warm which felt a bit bizarre in the Shenzhen heat

The Park Hyatt in Shenzhen has a WOW factor. The property is fantastic in every way, and I loved my stay. The breakfast was spectacular from the menu selections to the general buffet items. The rooms are clean, have fabulous views, and the automated toilet was pretty awesome as well. I also received a spa service (massage) the last night and it was incredibly relaxing. The fruit and lemon type of jelly at the end of the massage was a great touch! The Attic Bar was great, and the live music was also enjoyable. I loved this stay and hope to be back soon!