Residence Inn By Marriott Port Arthur

The Residence Inn in Port Arthur, Texas, consistently exceeds expectations. The rooms are impeccably clean, and the amenities are excellent. I look forward to staying at the Residence Inn on my next visit, as the staff always makes me feel truly welcome.

Let me start by saying that I rarely write bad reviews, but this experience was so terrible that I feel compelled to share it. My stay at the Residence Inn from July 9th to 12th, 2024, was supposed to be a straightforward business trip, but it turned into a nightmare due to the incompetence of both the hotel and Booking.com. Originally, I was supposed to check in on July 7th and stay until the 12th. However, due to a severe hurricane in Southeast Texas, it was impossible to drive safely on July 7th and 8th, so I had to remain in Houston until conditions improved. I contacted the Residence Inn to change my booking to start on July 9th instead, and they assured me that it would be no problem, given the unforeseen circumstances. I eventually stayed at the hotel from July 9th to 12th, and at the end of my stay, I received an updated invoice reflecting the shorter stay—a difference of $400. I was relieved that the hotel acknowledged the situation and adjusted the price accordingly. But that’s where the relief ended. Despite the hotel making the adjustment, Booking.com charged me for the full five-night stay. When I reached out to their customer service, I was met with a brick wall of unhelpful representatives who either couldn’t or wouldn’t assist me. I made several calls, spent hours on hold, and explained my situation repeatedly, but no one took action to correct the error. It became clear that they had no intention of resolving the issue. To make matters worse, the hotel was equally uncooperative. Despite supposedly correcting the invoice, they failed to communicate the change to Booking.com or provide the necessary confirmation to rectify the billing error. It’s now a month and a half later, and I’m still out $400, with no resolution in sight. This experience has been an utter disaster. The lack of accountability from both the hotel and Booking.com is astounding.

We always stay at this Residence Inn when visiting family in Port Arthur. It’s convenient and clean with large suites

It was very clean served amazing breakfast and staff was friendly.

The patio are had an amazing recreational area unfortunately one of the main a attractionss a round fire pit was not functional. Great disappointment 😕😞

Best service ever! Will be back

Always a great stay! Super clean and comfortable room with a great breakfast. Not they have added cool happy hour/social hour in the early evenings. Great location that includes a very nice pool area and fitness center. Highly recommended!

Good hotel

Great place. Need better coffee setup in the room.