Terrasse Hotel Playa del Carmen

La regadera no funcionó. Desafortunadamente no le hacen reparaciones al hotel y las habitaciones están muy descuidadas. El agua inundó todo el baño e incluso la recámara. Los alrededores están muy descuidados y muy sucios.

Good atmosphere, nice facilities, good people. A little further out from the center making it very quiet and peaceful during the day and at night. Great views from the roof!

Pool was a bit cold, and quite dirty. Rooftop area in general was nice but not well-kept. The general notion from the place was a bit like they didn't care *that* much about it, which was a bit off-putting.

Nothing honestly …

The cleanliness, the onsite breakfast

Location (away from street noise). Guy on reception did all he could to help

Air con didn’t work, shower had to be fixed

Emplacement excentre qui évite le bruit. 5/10min à pied pour rejoindre la 5eme avenue ! Réceptionniste très gentil.

Tout petit balcon. La chambre n’était pas très propre principalement le sol et les draps. C’était un peu bruyant la nuit du aux chiens dans la rue.

Det var et dejlig stort værelse med køleskab.

Bruseren havde et rigtig dårlig brusehoved - vandet kom bare ud i en kæmpe stråle.

Las instalaciones, se nota que el hotel es nuevo y esta todo impecable

Nada

Location - very close to local taco trucks, local small shops, restaurants, cafes, 5min walking distance to 5th Avenue, 10min to great beach Playa 72, 30min to ADO bus main terminal, Walmart, Mega Soriana (or 10min by local cheap taxi In Drive). Young, very polite staff in reception. Comfortable bed.

Unfortunately despite above advantages we can not give more than 5 stars out of 10. First of all we chose this hotel based on reviews here and rating 7.9, later we found out much worse reviews on Google (check them out). The location is on 10th Avenue and the street itself is quite quiet, far from loud music but in the evening dogs from the neighbourhood start barking and it’s hard to fall asleep. Another thing is rooftop of the hotel - it’s presented on the pictures as really welcoming, lovely place to chill but reality is faaaaaar from this. It looks like it hasn’t been cleaned for ages, sunbeds are dirty/dusty, pool is yellow/green with algae, water not even transparent - that dirty! What is more the view from the rooftop is absolutely horrible, so photos were probably AI made as well as reviews about great view - fake. The view from our room was also really bad (see my real attached pictures). However the worst was lack of water in the bathroom twice during our stay because of the maintenance and unbelievable stink from the toilet. We had to keep the window open and to buy air freshener. Our room was also cleaned every second day but it didn’t help with the smell. The cleaning lady was collecting tips but every time something was missing - toilet paper or hand towel. Towels themselves were ripped, in poor condition. Think it twice and reconsider before booking.